Stella Zongo

Washing the Dishes , Fridges and bins , maintaining organisation in the working environment.

• Evaluated kitchen staff performance and implemented monthly targets based on results.
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• Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.

• Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
• Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.

• Delivered faultless cleanliness standards and exceptional guest care.
• Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
• Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
• Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
• Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.

• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Updated product labelling and pricing to reflect discounts and offers.
• Received and processed product returns.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Managed customer lines for minimum wait times and high satisfaction.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Greeted and escorted guests to tables.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.