Stella Twene

• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
• Calculated bills for customer orders, collected fees and updated tracking system with new totals.
• Collated information for reporting purposes to enable business progress monitoring.
• Maintained orderly files with updated, easily accessible information for staff.
• Secured data and documents to maintain confidentiality according to company and regulatory standards.
• Created and distributed invoices to customers.
• Managed queries in person, by phone and via email with exceptional customer care.
• Prepared documentation to back up responses to financial or service complaints.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Handled diary management for smooth-running administration processes.
• Carried out duties with strict compliance to company standards and policies.

• Delivered supportive customer service to people from range of different backgrounds and cultures.
• Reported health and social concerns to senior staff, enabling prompt attention and resolution.
• Attended regular training and supervision workshops for improved service user support.
• Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.

Maintained confidential case documentation in line with data protection regulations.

• Provided mental health support to service users, as well as signposting community resources and local charities.
• Built positive, productive client relationships for enhanced social support.
• Listened to clients' current struggles to signpost relevant support.
• Counselled clients through difficult times using approved and compassionate strategies.
• Identified key client needs to develop targeted support programmes.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Assisted service users to obtain and access community resources.
• Established and maintained working relationships with clients based on trust and non-judgement.

• I was responsible for providing high standard of physical, emotional, social, intellectual care and education for children in the nursery; necessary to allow children to feel secure, valued, respected so that they can approach learning with confidence and with high self-esteem
• Read stories and lead activities to help children build foundational learning skills.
• Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
• Supervised groups of up to 15 children.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Developed positive, trusting relationships with groups of young children.

• I was responsible for carrying out key working duties, to offer the opportunity of experiences and promote equality for service users, filing and communicating relevant and accurate records.
• Identified key client needs to develop targeted support programmes.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.

• Conducted smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Processed orders using handheld scanners with speed and precision.
• Carried out stock control and maintained quality standards high for audits.