Stella South
Blindley Heath,United Kingdom
Summary
Accomplished professional with extensive expertise in manufacturing processes and safety regulation knowledge. Demonstrates exceptional skills in pressure handling, production scheduling tools, and quality control awareness. Proven ability to manage stock control and inventory efficiently while fostering strong customer relationships and empathy towards staff. Committed to training and development, ensuring a resilient workforce capable of thriving in high-pressure situations. Career goal includes leveraging time management efficiency and data entry proficiency to enhance operational excellence.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Production controller
Balconette
Blindley Heath, Surrey
2025.02 - 2025.09
- Following all company policies and procedures/ health and safety regulations/ emergency procedures to ensure safe working environment.
- Coordinating production schedules and monitored workflow to optimize output efficiency.
- Conducted quality control checks to uphold product standards and promptly address discrepancies.
- Trained new team members on production processes to ensure seamless integration into operations.
- Utilized production management software to document workflows and maintain accurate operational records.
- Modified production schedules in response to customer orders and capacity changes.
- Supervised production staff, offering training and support to enhance overall performance.
- Liaised with managers to align workers with appropriate tasks for increased productivity.
- Participated in team meetings to review production goals and foster continuous improvement.
- Help maintain stock levels and ordering.
- Improved customer satisfaction through close collaboration with team.
Team leader
Balconette
Blindley Heath, Surrey
2024.11 - 2025.02
- Led production team in achieving operational targets by coordinating daily activities and resource allocation alongside two other team leaders.
- Oversaw quality control measures to maintain compliance with industry standards and reduce product defects.
- Coordinated daily workflow and assigned tasks.
- Counted and confirmed products whilst packing and pinpointed defective or incorrect items, minimising errors.
- Checked work throughout production phases for good quality control.
- Dealt with customers who came to collect orders.
- Reported to line manager and other managers in other departments of any issues.
- Responded positively to change, embracing and using new practices or values to accomplish goals.
- Helped to maintain stock levels.
- Improved customer satisfaction through close collaboration with team.
- Trained new team members on production processes to ensure seamless integration into operations.
Production operative
Balconette
Blindley Heath, Surrey
2024.04 - 2024.11
- Organised goods ready for dispatch, ensuring timely deliveries.
- Operated machinery to meet daily production targets.
- Assisted in training of new employees, creating more efficient workforce.
- Improved safety standards through strict adherence to regulations.
- Handled raw materials, prepared for production process.
- Participated in team meetings to improve operational effectiveness.
- Followed company procedures for effective task completion.
- Maintained clean work environment, promoting overall well-being of staff.
- Worked on packaging tasks, ensured product protection during transit.
- Ensured product quality by conducting regular checks and adjustments.
- Accurately labelled and packaged items.
- Maintained clean workstation to comply with safety guidelines and protocols.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Palletised completed products and staged items in assigned areas to support timely shipping.
- Monitored and recorded production waste to inform supervisors of daily data.
- Cross-trained on different stations to assist with production needs.
- Manually sorted and loaded goods.
Medical receptionist
Oxted medical center
Oxted, Surrey
2022.10 - 2023.01
- Facilitated successful appointments by scheduling accurately and promptly.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Ensured patient comfort by providing clear communication and timely service.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Welcomed patients with kindness to enhance checking in processes.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Managed digital and manual filing systems.
Cleaner
Myself
Blindley Heath, Surrey
2022.02 - 2022.04
- Executed cleaning tasks 10 for private homeowners, ensuring pristine environment.
- Performed dusting, polishing, hoovering, mopping, and ironing to maintain cleanliness.
- Delivered comprehensive cleaning services tailored to individual client needs.
Duty manager
BP
Redhill, Surrey
2017.11 - 2021.11
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Sustained operational excellence with adherence to company policies and procedures.
- Handled complaints professionally, leading to improved customer retention rates.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Conducted training sessions for new employees, enhancing team competence.
- Promoted safe working environment by enforcing health and safety regulations strictly.
- Handled cash transactions accurately for financial integrity.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Stored cash floats and delivered secure banking procedures.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw emergency procedures and administered first aid.
- Inspected facility to identify and promptly address maintenance needs.
- Executed emergency response protocols for safe, secure and compliant environment.
Retail assistant
BP
Redhill, Surrey
2017.02 - 2017.11
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Maintained clean shop floor, promoting welcoming environment.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Prepared hot drinks and food for customers in shops cafe.
Learning support assistant
Young Epilepsy
Lingfield, Surrey
2009.08 - 2017.02
- Facilitated group activities to enhance interactive learning experience.
- Encouraged independent learning habits amongst pupils through consistent mentoring.
- Provided behavioural management strategies to maintain disciplined atmosphere.
- Assisted in creating lesson materials, improving educational effectiveness.
- Enhanced classroom environment with creative teaching methods.
- Improved student engagement by providing one-on-one support and guidance.
- Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
- Assisted struggling pupils during class hours following policies and procedures.
- Monitored pupil progress.
- Adapted teaching approach according to students' unique needs,
- Assisted teacher in maintaining clean and organised classroom environment for optimal learning conditions.
- Aided in delivery of lessons.
- Coordinated with multidisciplinary teams for holistic child development programmes.
- Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
Education
Cache Level 3 - Teaching Assistant
Young Epilepsy
Lingfield, Surrey 2001.04 -
GCSEs - Maths and English
Ashburton High School
Croydon Surrey 2001.04 -
Skills
- Pressure handling
- Production scheduling tools
- Resilience in high-pressure situations
- Stock control insight
- Manufacturing process knowledge
- Safety regulation knowledge
- Customer relationships
- Empathy towards staff
- Quality control awareness
- Time management efficiency
- Data entry proficiency
- Inventory control
- Training and Development
Affiliations
- Going to watch football
- Gaming
- Building models
Accomplishments
During my time working at BP I was able to progress to a Duty Manager after nine months this was due to the Store manager recognizing my passion and drive.
During my time at Balconette I started as a production operative and after three months I had passed my probation and within seven months of starting I became a Team leader, I then became the Production Controller three months later.
Certification
Fork lift (site specific)
First Aid
Manual Handling
Health & Safety
Timeline
Production controller
Balconette
2025.02 - 2025.09
Team leader
Balconette
2024.11 - 2025.02
Production operative
Balconette
2024.04 - 2024.11
Medical receptionist
Oxted medical center
2022.10 - 2023.01
Cleaner
Myself
2022.02 - 2022.04
Duty manager
BP
2017.11 - 2021.11
Retail assistant
BP
2017.02 - 2017.11
Learning support assistant
Young Epilepsy
2009.08 - 2017.02
Cache Level 3 - Teaching Assistant
Young Epilepsy
2001.04 -
GCSEs - Maths and English
Ashburton High School
2001.04 -