Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella Shimell

Reading,RDG

Summary

Proactive Support Worker with extensive experience in healthcare support, customer service, and benefits processing. Enhanced client satisfaction through personalised care, strong relationship building, and effective medication management. Skilled in daily living assistance, patient care, and collaborating with multidisciplinary teams to ensure comprehensive support.

Overview

25
25
years of professional experience

Work History

Senior Support Worker

Ashley Lodge
01.2015 - 03.2024
  • Enhanced client satisfaction by providing personalised care and support tailored to individual needs.
  • Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
  • Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
  • Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
  • Developed strong relationships with clients' family members and external stakeholders, fostering trust through consistent communication.
  • Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
  • Mentored new staff members, contributing to a supportive workplace culture that prioritised teamwork and collaboration.
  • Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for clients with complex needs.
  • Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
  • Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.

Support Worker

Enchor Healthcare
10.2010 - 04.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Adhered to company requirements for patient interactions and care standards.

Healthcare Support Worker

Dimensions
09.2005 - 09.2010
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Maintained safety with tidy, clean, and hazard-free care environments.
  • Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
  • Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
  • Kept accurate records for client files and handled related paperwork.
  • Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service and Benefits Processing Officer

Jobcentre Plus
12.2002 - 12.2007
  • Prioritised and organized workload based on risk and severity to meet deadlines.
  • Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
  • Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
  • Effectively utilised software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
  • Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
  • Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
  • Followed-up on discrepancies to assist business partners in customer inquiry investigations.
  • Actively participated in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
  • Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.

Customer Service Assistant

Fenwick Brands
09.2001 - 11.2002
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.
  • Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
  • Achieved sales targets by effectively promoting store products and upselling items when appropriate.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
  • Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.

Shop Assistant

QS
08.1999 - 08.2001
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organised shop floor, optimizing space for ease of customer navigation.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

NVQ Level 2 - Health And Social Care

Bracknell And Wokingham College

GCSE - 5 GCSEs Including Maths And English

Select School

Skills

  • Health and safety awareness
  • Confidentiality adherence
  • Safeguarding knowledge
  • Respectful and Compassionate
  • Elderly Care, Dementia Care, Disability Support
  • Daily living assistance
  • Verbal and written communication skills
  • Relationship Building
  • Personal Hygiene Assistance
  • Medication Administration and Appointment Reminders
  • Special Needs Care
  • Teamwork and Collaboration
  • Attention to Detail
  • Behavioral support

Timeline

Senior Support Worker

Ashley Lodge
01.2015 - 03.2024

Support Worker

Enchor Healthcare
10.2010 - 04.2015

Healthcare Support Worker

Dimensions
09.2005 - 09.2010

Customer Service and Benefits Processing Officer

Jobcentre Plus
12.2002 - 12.2007

Customer Service Assistant

Fenwick Brands
09.2001 - 11.2002

Shop Assistant

QS
08.1999 - 08.2001

NVQ Level 2 - Health And Social Care

Bracknell And Wokingham College

GCSE - 5 GCSEs Including Maths And English

Select School

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Stella Shimell