Summary
Overview
Work history
Education
Skills
Timeline
Generic

Stella Selwood

Andover,Hampshire

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Hardworking and motivated.

A team player and quick learner.

I possess the willingness to learn new skills and adapt whilst gaining the experience required to satisfy my role.

Overview

40
40
years of professional experience
7
7
years of post-secondary education

Work history

Child Support Worker

Hampshire County Council
Andover, Hampshire
2024.11 - Current

Assisted clients in understanding and navigating child support processes and regulations.

Maintained accurate records and documentation of case details and client interactions.

Supported outreach initiatives to raise awareness of child support services available to families.

Providing nurturing, daily care, support for the vulnerable children.

Acting as a role model to meet their physical, emotional and development needs.

Helping with routines, maintaining a safe , structured homely environment while coordinating with other professionals like Social Workers.

Service Scheduler

Correct Contract Services Ltd
Andover, Hampshire
2023.11 - 2024.11

Scheduled and coordinated service appointments for clients ensuring efficient use of resources.

Communicated with clients to confirm service details and address any queries or concerns.

Maintained accurate records of service requests and appointments using management software.

Collaborated with team members to optimise scheduling processes and improve service delivery.

Processor

Lloyds Banking Group
Andover, Hampshire
2000.09 - 2023.11

Processed customer applications efficiently ensuring compliance with regulatory standards.

Collaborated with team members to streamline operational workflows.

Responsible for processing customers' requests for changes within their banking circumstances.

Role involves both paper and computer-based input.

Assisted in training new staff members on established procedures and best practices.

Worked within a team, but also independently and supported other teams during busy periods.

Telephone/Customer Service Representative

Orvis
Andover, Hampshire
1999.09 - 2000.09

Mail order fishing/country clothing business.

Customer Service, responsible for taking inbound calls.

Taking orders, dealing with on-line order queries.

Childminder

Self-employed
Andover, Hampshire
1996.03 - 1999.09

Provided attentive care and supervision to children in a nurturing environment.

Developed engaging activities and educational games to stimulate children's development.

Maintained a safe and clean play area, ensuring compliance with health and safety regulations.

Communicated effectively with parents regarding children's progress and daily activities.

Data entry clerk

Thompson Book Publishing
Andover, Hampshire
1995.07 - 1996.03

Responsible for adding orders to the company computing system.

Checking that orders were added and sent.

Customer Sales Assistant

SSVC
Soest, Germany
1991.04 - 1992.11

Responsible for customer service within an electrical rental base.

Assisted customers in selecting suitable products based on individual needs and preferences.

Responsible for the paperwork and cashing up at the end of the working day.

General day to day house-keeping the ensure the workplace was clean and tidy.

Sales Assistant

NAAFI
Soest, Germany
1989.10 - 1991.04

Shop based selling clothing, perfume, bedding, towels.

Taking responsibility when delivery's came, doing the stocktake.

Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Maintained knowledge of products and features to provide recommendations to customers.

Engaged customers to enhance in-store experience and provide outstanding customer service.

Bookkeeper/Administrator

MBIA
Andover, Hampshire
1986.06 - 1989.09

Bookkeeping position along with administration duties.

Manual logging of customer information.

Working alongside the claims department to ensure customer information updated.

Education

GCSEs - Math, English, History, Geography, Biology, Home Economics

Winton Secondary School
Andover, Hampshire
1980.09 - 1985.06

Diploma of Higher Education - BTEC General Diploma in Business Studies

Cricklade College
Andover, Hampshire
1985.09 - 1986.06

NVQ Level 2 - Customer Service

Lloyds Banking Group
Andover, Hampshire
2003.07 - 2004.07

NVQ Level 2 - Learning Support

Cricklade College
Andover, Hampshire
2009.09 - 2010.06

Skills

Skills I have are as follows:- strong organization, excellent communication, adaptability, customer service, flexibility, teamwork, confidentiality, attention to detail

Timeline

Child Support Worker

Hampshire County Council
2024.11 - Current

Service Scheduler

Correct Contract Services Ltd
2023.11 - 2024.11

NVQ Level 2 - Learning Support

Cricklade College
2009.09 - 2010.06

NVQ Level 2 - Customer Service

Lloyds Banking Group
2003.07 - 2004.07

Processor

Lloyds Banking Group
2000.09 - 2023.11

Telephone/Customer Service Representative

Orvis
1999.09 - 2000.09

Childminder

Self-employed
1996.03 - 1999.09

Data entry clerk

Thompson Book Publishing
1995.07 - 1996.03

Customer Sales Assistant

SSVC
1991.04 - 1992.11

Sales Assistant

NAAFI
1989.10 - 1991.04

Bookkeeper/Administrator

MBIA
1986.06 - 1989.09

Diploma of Higher Education - BTEC General Diploma in Business Studies

Cricklade College
1985.09 - 1986.06

GCSEs - Math, English, History, Geography, Biology, Home Economics

Winton Secondary School
1980.09 - 1985.06
Stella Selwood