Stella Owamagbe
ROMFORD,Essex
Summary
Customer-focused professional with experience in childcare, retail, and hospitality. Skilled in communication, conflict resolution, and relationship management. Experienced in maintaining food safety compliance and planning engaging activities. Eager to leverage diverse skills in dynamic environments while fostering positive client interactions and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Babysitter
Family Action
London
03.2024 - 02.2025
- Assisted children with homework and school projects, enhancing their academic skills and knowledge.
- Communicated regularly with parents to update on children's wellbeing and academic progress.
- Encouraged creativity and self-expression through arts, crafts, and music activities.
- Performed light housekeeping duties to ensure safe and organised environment for children.
- Set up and supervised equipment use to ensure children's safety during activities.
- Targeted activities and games to suit children's ages and abilities.
Shop Assistant
Family Business
London
05.2023 - 06.2024
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product presentation.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays, ensuring stock was consistently professional and appealing to customers.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Arranged items on shelves to create an attractive visual layout.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Opened and closed store by completing security, cleaning and financial checklists.
- Built positive rapport with regular customers, fostering loyalty and enhancing their shopping experience.
- Processed and loaded deliveries and backstock onto store shelves.
Chef
Catering event
London
04.2024 - 04.2024
- Enforced health and safety standards for food storage, preparation and handling.
- Established cooking, garnishing and presentation standards to ensure consistency and quality in food service.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Conducted regular inspections of food quality and work processes, ensuring compliance with specifications and enhancing overall standards.
- Designed decorative food displays to enhance visual appeal and increase customer engagement.
- Analysed customer feedback, making menu adjustments to enhance dining satisfaction.
Server
Event
London
03.2023 - 03.2023
- Delivered fast, friendly service for high-volume food and drink orders during peak times, ensuring customer satisfaction.
- Handled customer complaints with empathy and professionalism, resolving issues to maintain high levels of guest satisfaction.
- Resolved customer complaints with empathy and professionalism, contributing to sustained business loyalty.
- Engaged new customers by offering a warm welcome, addressing their questions, and efficiently processing drink orders.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Cleared and reset tables with clean service ware, maintaining high restaurant standards for guest experience.
- Maintained safe hygiene and food handling standards for full compliance.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Education
GCSEs - General studies(Maths,business,sciences,english,
Emerson Park Academy
Romford, HAV 2024 - 2026
Skills
- Child engagement techniques
- Activity planning
- Customer communication
- Conflict resolution
- Creative problem solving
- Effective communication
- Team collaboration
Child safety awareness
- Client relationship management
- Time management
- Communications
- Creative
- helpful
- teamwork
fast paced
Languages
Spanish
Upper Intermediate
B2
Arabic
Beginner
A1
French
Elementary
A2
Hobbies and interests
My interests include beauty, hairdressing and babysitting, which have helped me become creative, caring and responsible. I am also interested in business and accountancy because I enjoy organisation and learning how money, also beautician
Timeline
Chef
Catering event
04.2024 - 04.2024
Babysitter
Family Action
03.2024 - 02.2025
Shop Assistant
Family Business
05.2023 - 06.2024
Server
Event
03.2023 - 03.2023
GCSEs - General studies(Maths,business,sciences,english,
Emerson Park Academy
2024 - 2026