MS Suites, eg Word, Excel, Powerpoint
Stella Chan
Seasoned Learning And Development Professional
London
Summary
I am a seasoned, energetic learning and development professional with over 25 years of solid experience gained from sizable organizations in both private and public sectors. My niche lies in formulating corporate learning and development strategy to drive organizational technology transformation under strict deadlines in both face-to-face and remote settings.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Manager, Training & Development
Urban Renewal Authority
Hong Kong
08.2013 - 08.2022
- Designed training plan and delivered video productions to shape staff’s mindset, build up their GIS and data analytics capabilities for the implementation of GIS in the Authority in 2020 & 2021. This project won the ‘2021 Special Achievement in GIS (SAG) Award’ from Esri, ‘Excellence in Future Skills Development’ in the Award for Excellence in Training and Development 2021 from Hong Kong Management Association and 'Merit Learning and Development Award' from Hong Kong Institute of Human Resource Management in 2022.
- Designed and implemented an All-in-One Enterprise Learning Management System with sound user feedback in 2020 for the Authority. This project won the ‘Chairman’s Award’ of the Authority in 2021, the ‘Excellence in digital Innovation’ in the Award for Excellence in Training and Development 2021 from Hong Kong Management Association and 'Elite Technology Application Award' from Hong Kong Institute of Human Resource Management in 2022.
- Led the building surveyors, scholars, BIM experts and property managers to conduct a study in applying BIM in the maintenance of existing building. This project won the Merit Award in Autodesk Hong Kong BIM Awards 2018.
- Maintained frequent interaction with senior management and key stakeholders to define the learning needs, set learning goals, design learning and development plans and evaluate learning effectiveness.
- Develop competence based learning and development curriculum, design and deliver impactful training programs and eCourses for staff from junior level to the senior managerial level to facilitate digital transformation and enhance performance.
- Manage training budget, supervise 3 staff and partner with divisions to deliver more than 100 programs, 40 eCourses and produce more than 16,000 training hours annually.
Manager, Training and Development
Airport Authority of Hong Kong
Hong Kong
10.2010 - 08.2013
- Formulated and implemented corporate training and development curriculum that promoted corporate practices, shared airport knowledge and enhanced staff’s competences.
- Developed and conducted communication and leadership programs for staff from multi-disciplines.
- Designed and delivered customized Customer Service Training Program for frontline customer service staff to enhance their competence and upgraded the service delivery standard at terminal. The record-high compliments received from passengers proved the effectiveness of the program.
- Managed and organized 10-week Airport Exchange Program and provide mentorship to the trainees.
Assistant Manager, Learning and Development
Cathay Pacific Airways
Hong Kong
11.2007 - 10.2010
- Designed and conducted the Development Centre for KA Airport Managers and facilitated them to come up with individual development plan. Developed KA Airport Manager Development Program to enhance their leadership and management competences.
- Took charge of Assessment Centre to execute outport staff assessment and selection processes.
- Designed and implemented training programs for Irregular Operations Plan across the network. The program successfully improved the local handling during flight disruptions, resulting in winning ‘Program-based’ Award–Silver organized by HK Association for Customer Service Excellence in 2008.
Manager, Quality Assurance
Jardine Aviation Services Group
Hong Kong
06.2005 - 11.2007
- Designed and Implemented customised customer and safety survey plan according to airlines standards and requirement
- Maximized performance by monitoring daily activities and maintained a close contact with the airline station team.
- Designed communication and implementation plan to educate ground staff members to execute the new customers and safety requirements.
Education
Master of Science - Training & Performance Management
University of Leicester
United Kingdom 09.2004 - 07.2007
Bachelor of Arts - Business Studies
City University of Hong Kong
Hong Kong 09.1995 - 07.1997
Executive Certificate - Big Data And Predictive Analytics
SPACE of Hong Kong University
Hong Kong 03.2018 - 06.2018
Executive Certificate - Strategic Planning And Execution
Ivey Business School
Hong Kong 12.2021 - 12.2021
Skills
Strategic planning
Cross-functional collaboration
Budgeting
Staff Management
Project Management
Coaching and mentoring
New hire on-boarding
Adult learning theories
Staff development plans
Learning platform development
Learning culture development
Presentation
Training material development
Online training experience
Data organization
Software
Remote communication tools, eg Zoom, Teams
Timeline
Executive Certificate - Strategic Planning And Execution
Ivey Business School
12.2021 - 12.2021
Executive Certificate - Big Data And Predictive Analytics
SPACE of Hong Kong University
03.2018 - 06.2018
Senior Manager, Training & Development
Urban Renewal Authority
08.2013 - 08.2022
Manager, Training and Development
Airport Authority of Hong Kong
10.2010 - 08.2013
Assistant Manager, Learning and Development
Cathay Pacific Airways
11.2007 - 10.2010
Manager, Quality Assurance
Jardine Aviation Services Group
06.2005 - 11.2007
Master of Science - Training & Performance Management
University of Leicester
09.2004 - 07.2007
Bachelor of Arts - Business Studies
City University of Hong Kong
09.1995 - 07.1997