Stella Bamgboye
Basildon
Summary
Detail-oriented professional with a strong background in problem solving and team work. Demonstrates exceptional written communication and time management skills, consistently ensuring tasks are completed efficiently and accurately. Adept at investigating root causes to identify and implement effective solutions. Committed to leveraging these skills to contribute to organisational success and continuous improvement.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Operations Technical Coordinator
City and Guilds
London, England
04.2012 - Current
- Monitoring data flow across various platforms using Business Activity Monitoring tools - identifying root cause of errors and taking steps to prevent further occurrence .
- Successfully delivered over 200, 000 learner results during exam series
- Resolving around 75 complex queries per week raised by Customer Services via CRM ticketing service and supporting with incident resolution.
- Collaboration with IT Team trouble shoot and resolve data related queries promptly.
- Conducting regular training sessions with colleagues to enhance employees' technical skills and knowledge.
- Writing and reviewing detailed Standard Operating Processes(SOP) to document processes to reduce single points of success.
Data Analyst (Volunteer Worker)
Crisis
London
01.2010 - 06.2011
- Identified trends in data to help inform decision-making processes.
- Processing and dealing with ad hoc inquiries relating to survey data.
- Responding to requests from other business units for specific data relating to clients.
- Data maintenance to remove duplicates and redundant data.
Cultural Development Administrator
Brent Council
Wembley, Brent
11.2009 - 06.2010
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Managed content of Seer database on behalf of Borough.
- Updating Arts and Festival website using Content Management System.
- Assisted senior administrators to effectively coordinate large-scale events.
Water Quality Data Officer
Drinking Water Inspectorate
London
11.2005 - 02.2008
- Validating test data submitted by water companies before upload to inspectorate's database.
- Interrogating and extracting data from database using query analyser
- Producing maps for water quality annual report.
- Maintaining and updating inspectorate's website.
Education
Master of Science - Information Technology
University of East London
London 02.2004 - 01.2007
Skills
- Attention to detail
- Problem solving
- Team work
- Written communication
- Time management
- Investigating root cause
- Data Analysis
Timeline
Operations Technical Coordinator
City and Guilds
04.2012 - Current
Data Analyst (Volunteer Worker)
Crisis
01.2010 - 06.2011
Cultural Development Administrator
Brent Council
11.2009 - 06.2010
Water Quality Data Officer
Drinking Water Inspectorate
11.2005 - 02.2008
Master of Science - Information Technology
University of East London
02.2004 - 01.2007
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