Stella Ajayi
London
Summary
Creative, forward thinking professional with proficiency in the Microsoft Office suite and CRM software. Demonstrates outstanding written communication and empathetic customer-centred verbal communication.
Highly effective at multitasking, and adaptability to learning different working sytems and programs. Known for strong troubleshooting capabilities and a commitment to achieving career goals through continuous improvement.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Customer Support Administrator
ABRSM
2023.09 - 2025.09
- Supporting customers on technical, practical and administrative issues through phone and email to a continuous high standard
- Created Internal Chatbot scripts for effecient working processes
- Supporting and engaging with teams across other departments on ad-hoc tasks
- Providing insight into customer trends and reporting back to team with suggestions and improvements
- Updating customer details through administrative systems and processes
Freelance Script Reader
Various
2019.04 - 2024.02
- Collaborated with Royal Shakespeare Company on 37 plays project.
- Contributed to Tamasha Theatre Company through innovative play development.
- Engaged with The Women's Prize for Playwriting to promote female voices in theatre.
- Facilitated The Papatango New Writing Prize, fostering new writing talent through mentorship.
- Mustapha Matura Award and Mentoring Programme, supporting early career playwrights.
Administrative and Producing Assistant
Tamasha Theatre Company
2018.02 - 2019.06
- Managed company's archive, inventory, and storage locations effectively.
- Supported Marketing Manager in campaigns, advertising, and website updates.
- Handled general administration tasks, including travel bookings and meeting schedules.
- Assisted with financial management by processing credit card returns and expenses.
- Facilitated personnel recruitment processes for office and production roles.
Education and Community Intern
The Old Vic Theatre
2017.08 - 2018.01
- Assistant project managed on Old Vic's 'Frontline' Scheme.
- Acted as the main point of contact: managing the Education and Community email accounts.
- Proficiently used Survey Monkey to analyse and input surveys and data.
- Assisted Screening and interviewing prospective candidates for Theatre's paid Prince's Trust 'Get Hired' program.
- Prepared materials and conducted researched for workshops, projects and events.
Education
BSc - Psychology
Goldsmiths, University of London
2012.10 - 2015.05
A-levels - English Literature, Art, Psychology, Extended Project
Pimlico Academy Sixth Form
2010.09 - 2012.07
GCSE's -
Pimlico Academy
London 2005.09 - 2010.07
Skills
- Microsoft office suite proficiency
- Outstanding written communication
- Troubleshooting capabilities
- Adaptability to different customers
- Effective multitasking
- CRM Software proficiency
Accomplishments
Published Playwright: Coconut Diaries | Southwark Playhouse | LPOG Scratch Night and Anthology, Routledge | 2018/19
BBC Writersroom: Sitcom and Story Structure Workshops | 2019
DDG Improv: Beginner’s Improv Comedy Course | 2020
Scipt writer: The Now Show - Series 58, Episode 6 | BBC Radio 4 | 2021
CityLit: Ways into Screenwriting Course | 2022
Timeline
Customer Support Administrator
ABRSM
2023.09 - 2025.09
Freelance Script Reader
Various
2019.04 - 2024.02
Administrative and Producing Assistant
Tamasha Theatre Company
2018.02 - 2019.06
Education and Community Intern
The Old Vic Theatre
2017.08 - 2018.01
BSc - Psychology
Goldsmiths, University of London
2012.10 - 2015.05
A-levels - English Literature, Art, Psychology, Extended Project
Pimlico Academy Sixth Form
2010.09 - 2012.07
GCSE's -
Pimlico Academy
2005.09 - 2010.07