Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Stella Ajayi

London

Summary

Creative, forward thinking professional with proficiency in the Microsoft Office suite and CRM software. Demonstrates outstanding written communication and empathetic customer-centred verbal communication.

Highly effective at multitasking, and adaptability to learning different working sytems and programs. Known for strong troubleshooting capabilities and a commitment to achieving career goals through continuous improvement.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Customer Support Administrator

ABRSM
09.2023 - 09.2025
  • Supporting customers on technical, practical and administrative issues through phone and email to a continuous high standard
  • Created Internal Chatbot scripts for effecient working processes
  • Supporting and engaging with teams across other departments on ad-hoc tasks
  • Providing insight into customer trends and reporting back to team with suggestions and improvements
  • Updating customer details through administrative systems and processes

Freelance Script Reader

Various
04.2019 - 02.2024
  • Collaborated with Royal Shakespeare Company on 37 plays project.
  • Contributed to Tamasha Theatre Company through innovative play development.
  • Engaged with The Women's Prize for Playwriting to promote female voices in theatre.
  • Facilitated The Papatango New Writing Prize, fostering new writing talent through mentorship.
  • Mustapha Matura Award and Mentoring Programme, supporting early career playwrights.

Administrative and Producing Assistant

Tamasha Theatre Company
02.2018 - 06.2019


  • Managed company's archive, inventory, and storage locations effectively.
  • Supported Marketing Manager in campaigns, advertising, and website updates.
  • Handled general administration tasks, including travel bookings and meeting schedules.
  • Assisted with financial management by processing credit card returns and expenses.
  • Facilitated personnel recruitment processes for office and production roles.

Education and Community Intern

The Old Vic Theatre
08.2017 - 01.2018
  • Assistant project managed on Old Vic's 'Frontline' Scheme.
  • Acted as the main point of contact: managing the Education and Community email accounts.
  • Proficiently used Survey Monkey to analyse and input surveys and data.
  • Assisted Screening and interviewing prospective candidates for Theatre's paid Prince's Trust 'Get Hired' program.
  • Prepared materials and conducted researched for workshops, projects and events.


Education

BSc - Psychology

Goldsmiths, University of London
10.2012 - 05.2015

A-levels - English Literature, Art, Psychology, Extended Project

Pimlico Academy Sixth Form
09.2010 - 07.2012

GCSE's -

Pimlico Academy
London
09.2005 - 07.2010

Skills

  • Microsoft office suite proficiency
  • Outstanding written communication
  • Troubleshooting capabilities
  • Adaptability to different customers
  • Effective multitasking
  • CRM Software proficiency

Accomplishments

    Published Playwright: Coconut Diaries | Southwark Playhouse | LPOG Scratch Night and Anthology, Routledge | 2018/19

    BBC Writersroom: Sitcom and Story Structure Workshops | 2019

    DDG Improv: Beginner’s Improv Comedy Course | 2020

    Scipt writer: The Now Show - Series 58, Episode 6 | BBC Radio 4 | 2021

    CityLit: Ways into Screenwriting Course | 2022

Timeline

Customer Support Administrator

ABRSM
09.2023 - 09.2025

Freelance Script Reader

Various
04.2019 - 02.2024

Administrative and Producing Assistant

Tamasha Theatre Company
02.2018 - 06.2019

Education and Community Intern

The Old Vic Theatre
08.2017 - 01.2018

BSc - Psychology

Goldsmiths, University of London
10.2012 - 05.2015

A-levels - English Literature, Art, Psychology, Extended Project

Pimlico Academy Sixth Form
09.2010 - 07.2012

GCSE's -

Pimlico Academy
09.2005 - 07.2010

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Stella Ajayi