Stela Hristova
London,United Kingdom
Summary
Detail-oriented Cleaner with strengths in sanitation and hygiene standards. Completes cleaning projects efficiently, ensuring high customer satisfaction. Maintains cleanliness and safety across diverse environments through consistent adherence to health regulations. Customer-focused professional demonstrating strengths in service delivery and teamwork. Engages with clients positively, fostering a welcoming environment and enhancing customer satisfaction. Adapts to dynamic work demands, ensuring smooth operations and efficient time management. Motivated individual with experience in customer service and cleaning roles. Demonstrates strong communication and organisational skills, contributing to team success and operational continuity. Eager to apply adaptable skills and a proactive attitude in future opportunities. Enthusiastic and reliable with strong work ethic. Possess excellent time management skills and keen eye for detail. Demonstrates positive attitude and ability to work independently or as part of team. Eager to contribute to maintaining clean and organised environment. Cleaning professional with focus on maintaining cleanliness and hygiene standards. Experienced in sweeping, mopping, dusting, and sanitising various surfaces. Able to work independently, manage time well, and follow safety protocols to ensure clean and safe environment. Organised cleaner successful at providing efficient and quality cleaning services. Offers dedicated work history and success in fostering long-term relationships. Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible , passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance. Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Motivated with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Qualified with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
2
2
years of professional experience
Work History
Cleaner
Fantastic Services
London, United KIngdom
09.2021 - 02.2022
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Followed cleaning checklists to match quality specifications for each space.
- Washed crockery, glassware and utensils to keep kitchen space clean.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Polished glass and mirrors in private and public spaces.
- Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
- Operated floor cleaners and buffers.
- Maintained workspaces and rooms following infection control and prevention guidelines.
- Demonstrated knowledge of health and safety regulations, applying best practices to protect all building occupants.
- Responded promptly to ad-hoc cleaning requests from management, demonstrating flexibility and dedication.
Supermarket Cashier
DEMI
Ruse, Bulgaria
09.2019 - 01.2021
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Scanned items with precision and speed, reducing customer wait times.
- Handled cash, credit, and debit transactions, ensuring accurate change and receipt issuance.
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Maintained a high level of professionalism and courtesy, addressing customer queries promptly.
- Used POS machines to scan items and process transactions.
- Maintained clean, hygienic checkout areas, upkeeping positive brand reputation.
- Completed daily records updates to track sales and accurate payment totals.
- Scanned and weighed goods to calculate product costs.
- Performed daily cash drawer reconciliations, identifying discrepancies and reporting to management.
- Conducted price checks for colleagues and customers, ensuring accurate pricing and labelling.
- Processed payments by cash, cheque, or card to complete transactions.
- Stayed up-to-date on product range to provide helpful advice to customers.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Processed contactless, chip and pin, cash and voucher payments with meticulous accuracy.
- Calculated and provided accurate change to customers after transactions.
- Worked with tireless energy and drive to meet service targets and improve till-point efficiency.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Assisted customers with product location, demonstrating extensive knowledge of store layout and inventory.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Verified register at beginning and end of work shifts to help with error-free money handling.
- Maintained neat and clean shop floor and storage areas.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Maintained clean, tidy and organised checkout areas.
- Trained new staff on cashiering procedures and customer service excellence.
- Processed customer refunds for faulty goods, reporting issues to senior management.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Collaborated with team members to achieve sales targets and improve store performance.
- Helped with grocery packing, working efficiently to minimise delays for queueing customers.
- Managed queue flow effectively, reducing waiting times and enhancing customer satisfaction.
- Operated scanning equipment and tills with proficiency, minimising errors and speeding up transactions.
- Delivered exceptional customer service, fostering repeat business and positive store reviews.
- Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
- Consulted with customers to help with purchasing decisions.
- Prepared daily cash deposits to move funds to financial institution.
- Provided outstanding customer care, effectively enhancing store reputation and regard.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Trained new team members in cash register operation, stock procedures and customer service.
- Packed purchased items properly to prevent damage to delicate products.
- Facilitated returns and exchanges according to store policy, maintaining customer trust.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Handled fresh produce carefully, packing meat and fish separately for optimised hygiene.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Participated in staff meetings, providing feedback and suggestions for operational improvements.
- Assisted customers with product location and provided detailed information on store promotions.
- Adapted to various payment systems and technologies, enhancing transactional flexibility.
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Assessed customer IDs when selling age-restricted goods.
- Participated in stock replenishment and organisation, maintaining an orderly shop floor.
- Offered recommendations on promotions and loyalty programmes, increasing customer engagement.
- Protected customer purchases by wrapping and bagging items.
- Adhered to health and safety guidelines, contributing to a safe shopping environment.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Utilised conflict resolution skills to handle difficult situations, preserving a positive store atmosphere.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Calculate accurate totals for products and services to ensure customer satisfaction and informed decision-making.
Education
Certificate of Higher Education - accounting
High school
ruse 2006 - 2010
Skills
- Customer service
- Time management
- Attention to detail
- Health regulations
- Team collaboration
- Cash handling
- Payment processing
- Cleaning procedures
- Inventory management
- Sanitation standards
- Flexibility
- Communication skills
- Problem assessment
- Task prioritization
- Work autonomy
- Disinfection techniques
Timeline
Cleaner
Fantastic Services
09.2021 - 02.2022
Supermarket Cashier
DEMI
09.2019 - 01.2021
Certificate of Higher Education - accounting
High school
2006 - 2010