Stela Aleksandrova
Preston
Summary
Finance professional experienced in transactional processing, bank reconciliations, and payment allocations within regulated financial environments. Proven expertise in accounts receivable and stakeholder liaison, with proficiency in Excel, SAP and various internal financial systems. Demonstrated ability to enhance financial operations and support team objectives. Aiming to leverage skills in an Accounts Assistant role within a dynamic finance team.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Payment Agent
Key Group
Preston
2025.06 - Current
- Perform daily bank reconciliations, resolving exceptions to ensure accurate servicing of customer accounts.
- Apply and allocate payments, process redemptions, and calculate early repayment charges.
- Produce interim and final redemption statements in line with product and regulatory requirements.
- Post and maintain financial transactions within internal systems, ensuring accuracy and data integrity.
- Liaise with internal departments, including transactional finance teams, to support efficient and controlled financial processes.
- Operate within FCA regulatory and risk frameworks, escalating issues where appropriate.
B2B Credit Controller
NCO Europe Ltd.
Preston
2020.09 - 2025.01
- Managed high-value B2B accounts receivable ledger for international clients, ensuring timely collections and cash flow.
- Conducted detailed account reconciliations using SAP, Excel, and internal systems.
- Allocated payments, processed credits and refunds, issued invoices, and resolved disputes.
- Consistently exceeded AR reduction targets through proactive credit control strategies.
- Supported compliance with regional tax requirements, including withholding tax documentation.
- Maintained strong relationships with internal and external stakeholders under strict deadlines.
Credit Control Assistant Team Leader
NCO Europe Ltd.
Preston
2021.09 - 2022.01
- Promoted to Assistant Team Leader on a secondment after demonstrating strong performance and leadership potential within one year of employment.
- Oversaw daily operations and supported the Team Leader in managing a team of 15–17 staff, ensuring smooth workflow and service delivery.
- Monitored individual and team performance, providing feedback and coaching to drive productivity and skill growth.
- Collaborated in recruitment processes, including screening candidates and onboarding new hires.
- Produced regular performance and operational reports in line with business needs, contributing to data-driven decision making.
Education
Bachelor of Arts - Business Management
University of Central Lancashire
Preston 2020.09 - 2023.12
Skills
- Bank Reconciliations
- Account Reconciliations
- Transaction Processing
- Accounts Receivable
- Microsoft Excel & Office 365
- SAP
- Excellent Communication Skills
- Multilingual
- Financial Reporting
Languages
English
Fluent
Spanish
Fluent
Bulgarian
Native
Timeline
Payment Agent
Key Group
2025.06 - Current
Credit Control Assistant Team Leader
NCO Europe Ltd.
2021.09 - 2022.01
B2B Credit Controller
NCO Europe Ltd.
2020.09 - 2025.01
Bachelor of Arts - Business Management
University of Central Lancashire
2020.09 - 2023.12