Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Steffi Roberts

Paignton,Devon

Summary

Dedicated professional with expertise in customer engagement, discretion and confidentiality, and human resources best practices. Proven ability in documentation management and effective team collaboration. Recognised for focused multitasking and commitment to maintaining high standards of confidentiality. Seeking to leverage skills in a dynamic environment to drive organisational success.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Teaching Assistant in primary school

Connect Academy
Preston, Paignton , Devon
11.2024 - Current
  • Observed pupils closely in classroom environment to foster engagement.
  • Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
  • Responded to changing needs of pupils and staff to provide maximum help and support.
  • Supervised pupils during lunchtimes and educational visits.
  • Working across age groups where support is needed day to day.

Retail assistant

Asda
Torquay, Torbay
05.2022 - Current
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Built rapport with new and existing customers to boost client retention.
  • Processed returned or exchanged items and provided refunds to customers.
  • Delivered excellent customer service by answering queries and providing product information.

Personnel Manager

Asda
Torquay, Torbay
01.2015 - 10.2020
  • Recruited, hired and trained new employees to optimise profitability.
  • Streamlined HR processes with effective use of HR software.
  • Conducted regular performance appraisals to encourage growth and development.
  • Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
  • Educated line managers on policy and process changes for implementation.
  • Upheld company's reputation by adhering to ethical HR practices.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.
  • Handled disciplinary procedures, maintaining professional standards at all times.
  • Adhering to GDPR best practice at all times.
  • Improved KRA's by prioritising the business need.

Education

Bachelor of Arts - Graphic Communication

University of Wales Institute Cardiff
Wales
09.2008 - 06.2011

Skills

  • Customer engagement
  • Discretion and confidentiality
  • Human resources best practices
  • Documentation management
  • Effective team player
  • Focused multitasker

References

References available upon request.

Timeline

Teaching Assistant in primary school

Connect Academy
11.2024 - Current

Retail assistant

Asda
05.2022 - Current

Personnel Manager

Asda
01.2015 - 10.2020

Bachelor of Arts - Graphic Communication

University of Wales Institute Cardiff
09.2008 - 06.2011

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Steffi Roberts