Summary
Overview
Work History
Education
Skills
Timeline
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Steffen Oakley

Basingstoke,Hampshire

Summary

Experienced professional with focus on installation services across various environments. Capable of delivering high-quality setups and ensuring seamless integration through strong technical skills and attention to detail. Committed to maintaining safety standards and enhancing customer satisfaction.

Offering strong foundation in technical skills and practical problem-solving abilities. Knowledgeable about teamwork, communication, and hands-on tasks. Ready to use and develop skills in installation, customer service.

Overview

7
7
years of professional experience

Work History

Installer

MCGREGOR INSTALLATIONS LTD
Alresford, Hampshire
09.2020 - 11.2023
  • Improved installation efficiency by mastering tools and equipment.
  • Streamlined assembly process for enhanced productivity.
  • Reduced customer complaints with meticulous attention to detail during installations.
  • Accelerated project completion times by swiftly addressing any technical issues.
  • Conducted thorough inspections before installation for ensured safety and functionality.
  • Liaised with clients post-installation for feedback and potential improvements.
  • Maintained a clean working environment, demonstrating respect for client premises.
  • Used power and hand tools efficiently to expedite installation processes.
  • Followed established protocols, adhered to safety regulations at all times.
  • Tackled challenges head-on, exhibited problem-solving acumen in critical situations.
  • Applied strong understanding of technical concepts and principles to solve complex installation challenges.

Fast food delivery driver

Dominoes
Bordon, Hampshire
02.2019 - 07.2020
  • Delivered orders promptly for customer satisfaction.
  • Managed efficient routes to enhance delivery times.
  • Ensured accurate order fulfilment for increased customer trust.
  • Maintained clean and safe vehicle for reliable service.
  • Checked orders prior to delivery, ensured accuracy.
  • Handled cash with precision, minimised discrepancies.
  • Upheld company standards whilst making deliveries, projected positive image.
  • Assisted in kitchen when not delivering, demonstrated team work.
  • Verified addresses on GPS before setting off, reduced wrong deliveries.
  • Delivered to customers on time by following pre-calculated route and schedule.

IT service desk analyst

NHS Foundation Trust
Guildford, Surrey
01.2019 - 07.2019
  • Improved service delivery by efficiently handling IT service requests.
  • Documented all service desk queries for future reference.
  • Resolved technical issues with a customer-focused approach.
  • Provided technical support to colleagues, enhancing productivity.
  • Streamlined request processing through effective prioritisation of tasks.
  • Maintained high standards of data privacy, ensuring client trust.
  • Assisted in the rollout of new software applications, increasing operational efficiency.
  • Collaborated closely with other IT teams, providing comprehensive support solutions.
  • Escalated complex problems to senior IT staff for swift resolution.
  • Developed a troubleshooting guide that increased first call resolution rates.

Senior IT analyst

Virgin Care
Weybridge, Surrey
02.2017 - 10.2018
  • Improved workflow by streamlining IT processes.
  • Analysed complex data for strategic implementation.
  • Enhanced system performance with regular updates and maintenance.
  • Optimised business operations through bespoke software development.
  • Provided expert technical support, resolving critical issues promptly.
  • Managed successful implementation of new IT systems across multiple departments.
  • Outlined needs to meet end user requirements.

Education

GCSEs -

Amery hill School
Alton, Hampshire

Skills

  • Task prioritisation
  • Lifting heavy objects
  • Telecommunications
  • Hardware, software and application installation
  • Problem-solving
  • Communication skills
  • Customer Service
  • Component assembly
  • Hand tool safety

Timeline

Installer

MCGREGOR INSTALLATIONS LTD
09.2020 - 11.2023

Fast food delivery driver

Dominoes
02.2019 - 07.2020

IT service desk analyst

NHS Foundation Trust
01.2019 - 07.2019

Senior IT analyst

Virgin Care
02.2017 - 10.2018

GCSEs -

Amery hill School

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Steffen Oakley