Stefanija Bacuka
Maidstone,KENT
Summary
Talented Team Leader who successfully led a team of four, demonstrating string leadership, motivational and team management skills to achieve group objectives efficiently and effectively.
Experienced Sales & Marketing brand ambassador with the ability to adapt to diverse situations, solve problems creatively, and deliver high-quality outcomes under pressure.
Known for giving 100% to every task, maintaining a positive and professional demeanour, and staying consistently updated with product knowledge. Proactive in seeking clarity when needed and always striving for personal and team improvement. Passionate about delivering exceptional results and contributing to business growth.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Sales & Marketing Brand Ambassador
Fox sales factory
Maidstone, Kent
01.2025 - 06.2025
- Maintained a positive attitude whilst promoting the brand, creating a positive and long lasting impression on potential customers.
- Boosted customer engagement by implementing interactive marketing strategies.
- Fostered strong relationships with store management to ensure continued product visibility.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Trained junior brand ambassadors, leading to a more effective team performance.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Acted as a role model to provide professional, positive brand representation.
Team Leader
Sopra Steria (UK visas and citizenship)
Maidstone, Kent
04.2024 - 10.2024
- Manage team attendance, ensuring all related paperwork is current.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Ensuring adherence and compliance to company and UK visas and immigration policies and regulations by all team members.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Collect and promote customer feedback surveys, compile report summaries, and implement improvement based on feedback.
- Recognise and reward positive behaviour, address and improve substandard behaviour.
- Professionally handled difficult customer complaints and objections to maintain high customer service standards.
- Identify opportunities to increase revenue and reduce cost.
- Identify and escalate risks to line manager.
- Fostered positive employee relationships through communication, training and coaching.
- Promote company values of respect, empathy, excellence and community.
Compliance Officer
Sopra Steria (UK visas and citizenship)
Maidstone, Kent
11.2022 - 03.2024
- Captured customers' photos, fingerprints, and signatures for biometrics.
- Verifying customer's identities, and conducting security checks to ensure compliance with immigration regulations.
- Complying with GDPR and confidentiality while dealing with personal information.
- Cleaned work areas and equipment to maintain high hygiene standards.
- Oversaw daily operations to achieve high productivity levels.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Nursery Support Worker
SKAT Cambridge
Cambridge, Cambridgeshire
11.2021 - 06.2022
- Created caring bonds with children for comfort and safety within nursery.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Informed parents and staff members regarding activity of children.
- Taught alphabet and numeracy to enhance learning experience.
- Recorded and informed manager regarding injuries and accidents.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Practiced health and safety measures to comply with guidelines and safeguarding.
- Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
- Promoted language development through storytelling sessions nurturing communication skills.
- Provided care for children, ensuring their well-being at all times.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
Crew Member
McDonald's
Maidstone, Kent
11.2018 - 08.2022
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Handled high-pressure situations calmly providing solutions promptly.
- Assisted in staff training to enhance teamwork and improve service delivery.
Translator
Latvian Chamber of Commerce
, City of London
01.2018 - 01.2018
- Assisted at a monthly event, as a translator for the day, translating from Latvian and Russian to English.
- Demonstrated proficiency in both languages and ability to effectively communicate complex information between different languages and cultures.
- Served as a cultural consultant, bridging language gaps.
- Conducted real-time interpretation during meetings and presentations for accurate, effective communication.
- Adapted communication styles to align with cultural nuances, enhancing message resonance.
- Collaborated with diverse teams to bridge language barriers, fostering inclusivity.
Education
Diploma of Higher Education - Law
Anglia Ruskin University
Cambridge 09.2019 - 06.2022
A Levels - Psychology
St Simon Stock Catholic School
Maidstone, Kent 09.2017 - 05.2019
A-Levels - Sociology
St Simon Stock Catholic School
Maidstone, Kent 09.2017 - 05.2019
A-Levels - Applied Science
St Simon Stock Catholic School
Maidstone, Kent 09.2017 - 05.2019
8 GCSEs -
St Augustine Academy
Maidstone, Kent 09.2014 - 06.2017
Skills
- Basic Microsoft Office proficiency
- Excellent attention to detail
- Numeracy skills
- Multidirectional communication
- Employee management
- Data collection and sampling
- Effective problem solving
- Proficient in managing and prioritising tasks while adhering to deadlines
- Understand and adhere to GDPR regulation
- Leadership skills
- Customer relationship building
- Calm under pressure
- Marketing
- Sales techniques
- Negotiation
- Emotional intelligence
Languages
English
Fluent
Latvian
Native
Russian
Elementary
Certificates
Incident Management & Complaint Investigation Training
Change Management & Mindset Training
Safety and Security Guidance Training
Conflict Management Training
Communication Training
Time management & Delegation Training
Ops Data Centre Training
Government Transport, Diversity, and Inclusion Update training
References
References available upon request.
Timeline
Sales & Marketing Brand Ambassador
Fox sales factory
01.2025 - 06.2025
Team Leader
Sopra Steria (UK visas and citizenship)
04.2024 - 10.2024
Compliance Officer
Sopra Steria (UK visas and citizenship)
11.2022 - 03.2024
Nursery Support Worker
SKAT Cambridge
11.2021 - 06.2022
Diploma of Higher Education - Law
Anglia Ruskin University
09.2019 - 06.2022
Crew Member
McDonald's
11.2018 - 08.2022
Translator
Latvian Chamber of Commerce
01.2018 - 01.2018
A Levels - Psychology
St Simon Stock Catholic School
09.2017 - 05.2019
A-Levels - Sociology
St Simon Stock Catholic School
09.2017 - 05.2019
A-Levels - Applied Science
St Simon Stock Catholic School
09.2017 - 05.2019
8 GCSEs -
St Augustine Academy
09.2014 - 06.2017
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