Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Libera

Dental Reception
Lochmaben

Summary

I am an organized and dependable candidate successful at managing multiple priorities efficiently and effectivly in a fast paced environment with a positive attitude. With a strong background in customer facing roles, I am extremely confident at building and maintaining relationships and executing high levels of customer service. I am detail-oriented individual with exceptional communication, recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am eager to contribute to team success and bring a positive attitude to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Quality Assistant

Kersia
08.2021 - 11.2024
  • Ensured thorough record-keeping practices related to non-conformances, supporting timely resolution of issues and minimizing the likelihood of recurrence.
  • Assisted in maintaining ISO certification through regular audits, reviews, and improvements to internal procedures related to quality assurance practices.
  • Assisted in reducing production defects through meticulous attention to detail and adherence to quality standards.
  • Improved customer satisfaction by addressing complaints promptly and implementing corrective actions as needed.
  • Facilitated communication between production teams and management regarding quality-related matters, fostering a culture of transparency and collaboration.
  • Analyzed data trends to proactively identify potential quality concerns before they escalated into larger issues.

Territory Manager

Your Move
09.2019 - 08.2021
  • Conducting property valuations, estimating market values, and providing detailed reports to potential vendors
  • Building and maintaining strong client relationships and providing excellent customer service
  • Work with clients to understand their needs to find suitable homes
  • Negotiate offers between buyers and sellers to reach a mutually agreeable price
  • Legal administration, liaise with solicitors, surveyors, and other professionals to ensure a smooth transaction
  • Arrange and conduct property viewings for potential buyers

Sales Executive

Arnold Clark Automobiles
06.2009 - 05.2018
  • Achieved sales goals and service targets by building rapport and fostering new relations, greeting customers, attentively listening to their preferences and needs and guide them through the sales process
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated product knowledge and test drives on vehicles, during client interactions, addressing questions/concerns confidently
  • Negotiated prices, terms of sales and finance agreements.
  • Evaluate existing customers to review current deals and expand sales opportunities.
  • Ensure high levels of customer satisfaction throughout the sales process and and provide aftercare support
  • Pre and post vehicle delivery care

Quality Control Inspector

Rostrum Sportswear
04.2007 - 06.2009
  • Inspected incoming and outgoing garments for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Ensuring efficient and accurate preparation and the despatch of goods
  • Prepare and manage transport documentation, delivery notes, and any other relevant paperwork

Education

Standard Grade - Standard Grade

Lockerbie Academy
Lockerbie
04.2001 -

Skills

Communication

Adaptability

Customer relations

Teamwork

Collaboration

Timeline

Quality Assistant

Kersia
08.2021 - 11.2024

Territory Manager

Your Move
09.2019 - 08.2021

Sales Executive

Arnold Clark Automobiles
06.2009 - 05.2018

Quality Control Inspector

Rostrum Sportswear
04.2007 - 06.2009

Standard Grade - Standard Grade

Lockerbie Academy
04.2001 -

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Stefanie LiberaDental Reception