Stefanie Farrell
Summary
I am a personable and relatable individual with experience in sales, management, and personal assistance. After having twins, I decided to pursue a career in psychology. I am currently working in the alcohol and substance misuse sector, where I support individuals and families affected by addiction. My background in psychology, combined with qualifications in counselling and mental health awareness, enables me to take a compassionate, trauma-informed approach to recovery and behavior change. I am passionate about continuing to grow and develop within the substance misuse and mental health field. I aim to build on my knowledge of psychology and further enhance my skills to make a meaningful and lasting impact in the lives of those I support.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work history
Pregnancy, Mother and Baby Lead Practitioner/ Family Recovery Coordinator
Change, Grow, Live (CGL)
Liverpool, Liverpool
12.2024 - Current
- I provide dedicated support to pregnant women, new parents and families affected by substance misuse. I manage a diverse caseload and deliver tailored family interventions focusing on life skills, parenting, and recovery. Build trusted relationships to encourage engagement and long-term change. Work closely with social services and multi-agency teams to safeguard children and coordinate care. Promote service user involvement, advocate for access to support, and empower families toward resilience, social reintegration, and self-determination.
Head of Reservations & PA to Directors
GSG Hospitality
01.2013 - 01.2017
- This job role required effective and efficient high-level executive support, including diary management, meetings management, and prioritisation of work. As well as cultivating and maintaining relationships with staff, guests, and influential professionals within the hospitality industry.
Guest Relations & Reservations Co-Ordinator
Signature Living Hotels & Apartments
01.2011 - 01.2013
- Provided exceptional front-facing service to hotel guests, ensuring a welcoming and seamless experience from check-in to check-out. Handled guest inquiries, resolved complaints promptly, and coordinated with departments to meet guest needs. Maintained high standards of hospitality and built a strong rapport to enhance customer satisfaction and loyalty.
Sales and Reservations Manager
Mahiki London
01.2010 - 01.2011
- Updated reservation policies, leading to fewer cancellations and no-shows.
- Maintained excellent communication with guests prior to arrival for smooth check-in process.
- Streamlined booking process by implementing new software system.
Retail Sales Assistant progressed to management
All Saints, Bench, French Connection
01.2007 - 01.2010
Education
Psychology BSC - Science
Liverpool Hope University
01.2021 - 07.2024
Access Course - Psychology & Criminology
Riverside College
01.2020 - 01.2021
Level 2 Mental Health Awareness - undefined
Riverside College
01.2019 - 01.2021
Level 2 Counselling Skills - undefined
Riverside College
01.2020 - 01.2021
9 GCSEs - undefined
St Edwards College
01.2002 - 01.2007
Skills
- Decision-making and problem-solving
- Adaptability and learning
- Verbal and written communication
- Complex idea conveyance
- Interpersonal relationship building
- Analytical results focus
Timeline
Pregnancy, Mother and Baby Lead Practitioner/ Family Recovery Coordinator
Change, Grow, Live (CGL)
12.2024 - Current
Psychology BSC - Science
Liverpool Hope University
01.2021 - 07.2024
Access Course - Psychology & Criminology
Riverside College
01.2020 - 01.2021
Level 2 Counselling Skills - undefined
Riverside College
01.2020 - 01.2021
Level 2 Mental Health Awareness - undefined
Riverside College
01.2019 - 01.2021
Head of Reservations & PA to Directors
GSG Hospitality
01.2013 - 01.2017
Guest Relations & Reservations Co-Ordinator
Signature Living Hotels & Apartments
01.2011 - 01.2013
Sales and Reservations Manager
Mahiki London
01.2010 - 01.2011
Retail Sales Assistant progressed to management
All Saints, Bench, French Connection
01.2007 - 01.2010
9 GCSEs - undefined
St Edwards College
01.2002 - 01.2007