Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stefania Paolini

Stefania Paolini

Southampton,Hampshire

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency and passion for relationship management. Proven ability to develop relationships with clients and deliver high-quality results. Ability to successfully work in different markets and with different cultures because of international background.

Overview

5
5
years of professional experience

Work History

International Reservations Agent

Carnival Cruise Line
Southampton, Hampshire
08.2024 - Current
  • Assisting in customer queries resolution by displaying extensive knowledge of company's booking system.
  • Delivering high-level customer service for increased customer satisfaction.
  • Collaborate with sales team to improve reservations process.
  • Utilise Microsoft Office Suite, resulted in efficient daily operations.
  • Responsible for providing a genuine and intuitive service that delights our Dutch and English speaking guests and travel advisors.
  • Respond to inbound calls and emails in Dutch and English and attend to the post sale administrative needs of booked guests including outbound calls and follow ups.
  • Act as a liaison between Dutch speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met.
  • Build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.
  • Translation of copy EN/NL
  • Kept up-to-date records of bookings, ensuring accuracy at all times.

E-Commerce consultant UK

Vision AI
London
03.2024 - 06.2024
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
  • Generating leads by solely cold calls.
  • Secured new clients through targeted prospecting and networking.
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
  • Developed engaging sales pitches to promote products and services of company.
  • Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
  • Used social media platforms to reach out to prospective clients and cultivate strong ties.
  • Participated in sales training and workshops to amplify skills and leverage productivity.
  • Studied competitors to identify next strategies and areas requiring improvement.
  • Researched new products, market trends and technology to stay abreast with latest updates.
  • Opened and expanded the UK market from scratch alongside the General Manager
  • Conducted market research to inform e-commerce strategy development.

Senior e-commerce consultant BeNeLux

BigCommerce
London
04.2022 - 11.2023
  • Working alongside the Country Lead and Account Executives in order to create pipeline across the BeNeLux market.
  • Implemented creative strategies to improve financial capabilities and business success.
  • Attended events in The Netherlands to create brand awareness and expand the customer portfolio.
  • Attended partner events in The Netherlands to maintain the relationship with them and work together on several campaigns to generate leads.
  • Analysed problematic areas of merchants to provide recommendations and solutions.
  • Advised clients on the implementation of new business processes and systems.
  • Coordinated with internal teams and external stakeholders to support business growth.
  • Provided professional advice to clients regarding the restructuring of their businesses, resulting in improved efficiency and cost savings.
  • Collaborated with teams to define, strategise and implement content marketing and web strategies.
  • Working with KPI's and quarterly quotas.

Atlassian Accredited Advisor

Clearvision
Southampton
08.2021 - 03.2022
  • Reaching out to existing Atlassian clients in order to inform them about the Atlassian suite
  • Inbound and outbound activities and create meaningful relationships with new and existing customers
  • Work alongside the Sales Executive and pre-sales team to create effective campaigns to educate existing clients and attract new business.

Business Engagement Consultant

EIMS
Bournemouth
11.2020 - 08.2021
  • Generate B2B opportunities and build sales pipeline across the Netherlands
  • Inbound and outbound activities and create meaningful relationships with new and existing customers
  • Account based marketing activities: Targeting a set number of Financial Services accounts and doing account planning and persona research in order to be as relevant and personal as possible in the outreach
  • Monitored KPIs and provided regular updates to senior management.

Content Specialist

B&Q
Eastleigh
08.2019 - 04.2020
  • Crafted high-quality content to engage target audiences and boost brand loyalty
  • Prioritized and managed multiple content projects with competing timelines and deliverables
  • Skilled in using SEO best practices to optimize content for organic search engine rankings
  • Formed effective working relationships across multiple marketing projects in organization
  • Managed archiving content and digital assets
  • Created marketing, website and SEO-driven content to support client needs.

Education

Bachelor in Communication Systems : International Communications and Media -

Hogeschool Utrecht

Hospitality Management -

Eurocollege Rotterdam

Skills

  • Salesforce
  • Pipedrive
  • Outreach
  • Email automation
  • Microsoft Office Suite
  • Territory management
  • LinkedIn cold outreach
  • Networking
  • Interpersonal communication
  • CRM Software proficiency
  • Sales strategies
  • New business generation
  • Extensive knowledge in the e-commerce space
  • Customer database handling
  • Customer Service

Languages

Spanish, Dutch
Native language
Dutch
Proficient (C2)
Spanish
Proficient (C2)
English
Proficient (C2)

Timeline

International Reservations Agent

Carnival Cruise Line
08.2024 - Current

E-Commerce consultant UK

Vision AI
03.2024 - 06.2024

Senior e-commerce consultant BeNeLux

BigCommerce
04.2022 - 11.2023

Atlassian Accredited Advisor

Clearvision
08.2021 - 03.2022

Business Engagement Consultant

EIMS
11.2020 - 08.2021

Content Specialist

B&Q
08.2019 - 04.2020

Bachelor in Communication Systems : International Communications and Media -

Hogeschool Utrecht

Hospitality Management -

Eurocollege Rotterdam

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Stefania Paolini