Stefania Ferreira
Milton Keynes,United Kingdom
Summary
A dedicated and creative professional with a strong emphasis on loyalty, commitment, and hard work. Possesses excellent interpersonal and communication skills, both written and oral, with fluency in English and Slovak, as well as partial knowledge of German and Polish. Demonstrates the ability to perform under pressure and deliver results within given timeframes. A total team player who integrates seamlessly into team environments. Career goals include leveraging these skills to contribute effectively to a dynamic organisation.
Hardworking and proactive individual with excellent organisation and multitasking skills. Applies methodical approach to complete tasks to high standard within deadlines.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Domestic cleaner/Admin
Maria's cleaning
Milton Keynes, Buckinghamshire
06.2021 - Current
- Provided excellent customer service through clear communication with clients regarding their specific needs.
- Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Facilitated replacement or repair of damaged items, reinforcing trust between cleaner and client.
- Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
Interaction Rec PLC
City Fibre
Milton Keynes, Buckinghamshire
10.2018 - 04.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
Customer service representative
Carrey's Chauffeur Services
London, Greater London
06.2008 - 06.2014
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Streamlined processes through efficient record keeping.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled in-person, email and mailed correspondence.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Education
A-Levels - GENERAL
GYMNASIUM
SLOVAKIA 09.1995 - 05.1999
Skills
Personal emphasis on creativity, loyalty, commitment, dedication, honesty and hard work
Excellent interpersonal and communication skills, written and oral Fluency in English and Slovak Partial knowledge of German and Polish
A total team player can easily integrate myself into a team environment
Ability to perform and deliver results within a given time and in pressure situation
Languages
Slovak
Native
English
Fluent
Certification
Virgin Atlantic Fares and Ticketing ( level 1&2 - 20 IATA POINTS)
Galileo computerised reservation system ( 10 IATA POINTS)
ABC ( Word processing)
ECDL/ICDL ( level 1&2 - International Driving Licence)
Accomplishments
I was school governor at SMM for 4 years.
Affiliations
I enjoy travelling, swimming, walking and socializing.
I am also part of our church services.
References
References available upon request.
Timeline
Domestic cleaner/Admin
Maria's cleaning
06.2021 - Current
Interaction Rec PLC
City Fibre
10.2018 - 04.2021
Customer service representative
Carrey's Chauffeur Services
06.2008 - 06.2014
A-Levels - GENERAL
GYMNASIUM
09.1995 - 05.1999
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