Summary
Overview
Work History
Education
Skills
Timeline
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Stefania D'Alessio

Pimlico

Summary

Proven professional with extensive experience at Roka Charlotte Street, adept in office administration and customer relations. Excelled in utilizing Microsoft Excel for data organization, enhancing client satisfaction through effective communication and problem-solving. Demonstrated ability to lead and improve team efficiency, contributing to a positive work environment and consistent service excellence. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Receptionist

Roka Charlotte Street
07.2023 - 10.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Head Waitress

Roka Mayfair/ Roka Charlotte St
04.2021 - 07.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained staff members on use of POS system.

Waitress

Roka Charlotte Street
12.2017 - 07.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Ph.D. - Molecular Biology, Biochemistry, Biophysics

University of Westminster
London
10.2024

Bachelor of Science - Biological Science

University of Westminster
London
07.2020

Skills

  • Organization skills
  • File Management and Organization
  • Office Maintenance
  • Mail handling
  • Computer Skills
  • Microsoft Excel
  • Data Entry
  • Microsoft Word
  • Office Administration
  • Critical Thinking
  • Customer and client relations
  • Computer Proficiency
  • Strong Problem Solver

Timeline

Receptionist

Roka Charlotte Street
07.2023 - 10.2023

Head Waitress

Roka Mayfair/ Roka Charlotte St
04.2021 - 07.2023

Waitress

Roka Charlotte Street
12.2017 - 07.2019

Ph.D. - Molecular Biology, Biochemistry, Biophysics

University of Westminster

Bachelor of Science - Biological Science

University of Westminster
Stefania D'Alessio