Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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STEFANIA-ALEXANDRA BELU

Newport,Newport

Summary

Astute professional offers strong background in operations management. Possesses excellent interpersonal skills and high-level business acumen. Excels in detail-focused environments, leveraging industry knowledge and superior organisation skills.

Overview

5
5
years of professional experience

Work history

Senior Onsite Coordinator

Vodafone Business
London
01.2023 - Current
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Facilitated constructive communication between stakeholders for project clarity and alignment.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Received and actioned feedback to improve personal performance.
  • Trained and assigned tasks to team members.
  • Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
  • Managed and prioritised varied and busy workload to meet deadlines.

Restaurant Assistant Manager (Trainee Business Manager)

McDonald's
Watford, Hertfordshire
10.2022 - 12.2022
  • Successfully planning the schedule for 100+ employees and meeting labour cost targets
  • Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions
  • Coordinating staff training with Crew Trainers
  • Managing disciplinaries for employees breaking rules and straying from protocols, documenting all records for legal purposes
  • Assisting in employee hiring, selecting crew members based on talent, qualifications, experience and motivation
  • Conducting weekly inventories
  • Controlling inventory to meet company ethics standards
  • Supporting management team and General Manager in their operational decisions
  • Entering data into the system to keep record of inventory.

Shift Manager

McDonald's
Watford, Hertfordshire
08.2022 - 10.2022
  • Mentored and supported new employees to maximise team performance
  • Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality
  • Increased team productivity through ongoing motivation and implementing incentives
  • Briefed teams on daily operational requirements, motivating and incentivising staff to work tirelessly to achieve them
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance
  • Delegated tasks effectively amongst large teams, ensuring continued success against daily Key Performance Indicator targets
  • Followed security procedures to reconcile tills and complete banking
  • Monitored worker behaviours and enforced health and safety standards for consistent protections
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
  • Conducted staff training to enhance team sales techniques, upselling methods and customer service
  • Successfully managed up to 25 employees per shift by monitoring workload, assessing performance and assigning duties
  • Evaluated quality of staff work and performance against objectives to assess need for improvements.

Crew Trainer

McDonald's
Hatfield
01.2021 - 08.2022
  • Conducted in-depth demonstrations on more efficient processes and operations, boosting overall productivity
  • Worked alongside junior employees to improve performance, food safety and customer service
  • Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed
  • Instructed new team members on correct procedures for all areas of operations
  • Communicated daily priorities, tasks and urgencies by holding briefings before starting shifts
  • Managed employee onboarding through training and coaching on best practices
  • Closely monitored employee operations to determine employee weaknesses and development required
  • Stayed up to date on requirements of each team position
  • Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients
  • Maintained excellent customer satisfaction by ensuring employees provided excellent service.

Education

Bachelor of Arts - Events Management with Spanish

University of Hertfordshire
Hatfield, Hertfordshire
09.2017 - 06.2020

Master of Business Administration - International Management

Regent College London
Remote
01.2025 -

Skills

  • Training and mentoring
  • Schedule planning
  • Project and task delegation
  • Store management
  • Opening and closing procedures
  • Staff motivation
  • Team development
  • Excel proficient
  • Data entry
  • Communication skills
  • Verbal and writing skills
  • Time management
  • Customer obsessed
  • Detail-oriented
  • Adaptability
  • Multilingual
  • Conceptual graphics
  • Digital illustration
  • Document control
  • Microsoft Office
  • KPI management
  • Client relationship building
  • Administrative support
  • Task delegation
  • Schedule management

Languages

Romanian
Native
English
Proficient (C2)
Spanish
Elementary

Affiliations

  • Graphic Design

Timeline

Master of Business Administration - International Management

Regent College London
01.2025 -

Senior Onsite Coordinator

Vodafone Business
01.2023 - Current

Restaurant Assistant Manager (Trainee Business Manager)

McDonald's
10.2022 - 12.2022

Shift Manager

McDonald's
08.2022 - 10.2022

Crew Trainer

McDonald's
01.2021 - 08.2022

Bachelor of Arts - Events Management with Spanish

University of Hertfordshire
09.2017 - 06.2020

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STEFANIA-ALEXANDRA BELU