STEFANA STRUGARIU
Cluj Napoca
Summary
Graduate from the University of Westminster with a 2:1 in BA (Hons) Criminology. Organised Team Leader with over 5 years of experience in Sales and Management. Excels in retail management and recruitment, with proven success in driving sales, customer satisfaction, and team performance. Proves strong attention to detail, communication, and interpersonal skills to create a positive and productive work environment, as well as to attract and retain talent.
With previous experience as a Trainee Detective Constable at the Metropolitan Police, possesses enhanced analytical, investigative, and problem-solving abilities. Hardworking team player bringing thenecessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Detective Constable - Robbery Department
Metropolitan Police Service
Walworth - Southwark
2022.01 - 2023.09
- Suspect Interviewing.
- Intelligence Analysis and Safekeeping.
- Managed, on average, 20 complex investigations on a monthly basis and prioritized actions accordingly.
- Secured charges against suspected criminals, assisting in increasing the department's conviction rate from 3% to 12%.
- Liaised with government agencies including Councils, Social Services, Prison Services and CPS to manage processes around court proceedings.
- Preparing thorough, accurate case files, supporting investigations and facilitating arrests.
- Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
- Obtained victim and witness statements.
Volunteer Support Worker
Circles South East
London
2019.11 - 2021.05
- Engaged with individuals (Core Members) who have previously been convicted of sexual offences to reduce recidivism rates
- Completed case notes after each session and collated feedback provided by the Core Member and the other colleagues present at the beginning, middle and end of sessions
- Conducted welfare assessments with the Core Members
- Maintained a high standard of professionalism in thesafekeeping of sensitive information.
Store Assistant Manager
Holland & Barrett
City of London - London
2019.04 - 2021.12
- In-House Recruitment and Onboarding.
- Team training - new product launches, sales and services workshops.
- Daily, weekly & monthly productivity and sales report analysis, vs competitor’s sales developments.
- Stock and inventory management.
- Administration, Highest CRM count.
- Brand Top Seller and Highest AVT and AUS count.
- Managing and supporting the team.
- Schedule planning and other staff and business administration.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Managed complaints from customers accordingly, ensuring a positive outcome.
Store Sales Associate
Holland & Barrett
City of London - London
2017.07 - 2019.04
- Front of house
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Harnessed retail knowledge to boost product turnover
- Built rapport with new and existing customers to boost client retention
Volunteer Coordinator
GROW Ambassador, Scoala de Valori
Romania
2015.01 - 2017.05
- Coordinated the training team and providing administrative support during group sessions
- Recruited and trained new volunteers on volunteer programme goals and objectives.
- Safeguarded and maintaining welfare of participants during and after the project sessions
- Assisted the Team Manager with administrative tasks
- Delivered content for the group activities
- Brainstormed new group and individual activities focused on skill development
- Created and promoted social media content for the project.
Team Leader - Sales & Recruitment
Fenwick
, London
2023.09 - Current
- Beauty Department First Line Manager.
- Data analysis and business development.
- Brainstorming and implementing team and customer activities to increase sales and exceed targets (incentives, gift with purchases, etc)
- Outreaching – outbound calling/emailing.
- Business event planning - successfully planned and implemented an After Hours Beauty Event which provided a turnover of over £10,000 within two hours.
- Schedule planning and other staff and business administration.
- Liaising with department managers, store directors and Fenwick heads.
- External relationships building for business development.
- Daily, weekly & monthly sales reporting.
- Managing recruitment and selection processes, reducing and maintaining employee turnover rate from 8% to 3% and under.
- Managing time discrepancies and resolved payroll issues promptly, minimising errors and maximising payroll accuracy.
- Assisting with HR case management of conduct related matters through gathering evidence and interviewing involved personnel.
Education
BA (Hons) Criminology -
University of Westminster
2017.09 - 2020.08
BTEC Level 2 - Foods, Nutrition and Wellness Studies - undefined
Pearson College
2018.01 -
Social Sciences - European Studies - undefined
Mihai Eminescu National College Romania
2013.01 - 2017.04
Manager Academy
Fenwick
2023.09 - 2023.12
Skills
- Fluent in Romanian and English (verbal and written)
- Extensive Sales & Recruitment skills
- Interpersonal skills
- Computer Skills: Office 365; BiZone; Oracle and PeopleXD
- Event & marketing planning
- Presenting & negotiating skills
- Administrative skills
- Risk assessment and management
- Data analysis & problem-solving
- Creative/ Innovative & Proactive
- Team & Management leading
Timeline
Team Leader - Sales & Recruitment
Fenwick
2023.09 - Current
Manager Academy
Fenwick
2023.09 - 2023.12
Detective Constable - Robbery Department
Metropolitan Police Service
2022.01 - 2023.09
Volunteer Support Worker
Circles South East
2019.11 - 2021.05
Store Assistant Manager
Holland & Barrett
2019.04 - 2021.12
BTEC Level 2 - Foods, Nutrition and Wellness Studies - undefined
Pearson College
2018.01 -
BA (Hons) Criminology -
University of Westminster
2017.09 - 2020.08
Store Sales Associate
Holland & Barrett
2017.07 - 2019.04
Volunteer Coordinator
GROW Ambassador, Scoala de Valori
2015.01 - 2017.05
Social Sciences - European Studies - undefined
Mihai Eminescu National College Romania
2013.01 - 2017.04