Spearheaded price transparency improvements in app by leading collaboration between Legal, Commercial, Tech, Retail, and Senior Leadership to support compliant and customercentric pricing practices
Identified arbitrage opportunities within pricing and growth levers, leading to +1% trip lift • Revamped the UK's delivery fee and service fee structure, resulting in $30M+ annual EBITDA relief • Led collaboration with commercial teams to develop a merchant-first pricing framework, scaled in the UK
Partnered with Product, Legal, Finance and Ops to launch 2+ pricing solutions in the UK, resulting in +2% trip lift
Identified and deployed pricing changes to shape demand from long trips to short trips, leading to $10M+ annual EBITDA relief
Trusted interviewer for 6+ roles across multiple teams and countries, assessing candidates’ problem-solving, analytical and business judgement capabilities
Sr. Strategy & Operations Manager
Uber Eats
London, UK
03.2025 - 10.2025
Developed UK's promo capital investment strategy whilst balancing growth, commercial and strategic objectives across different teams and levers
Managed $30M+ quarterly promotional investment across different teams and levers
Owned the UK’s largest demand generation lever, representing more than 10% of total platform sales
Conducted experiments with demand generation levers to identify efficiency gains and trade-offs, leading to +40% ROI
Partnered with Product, Legal, Finance and Ops to launch 6+ growth solutions later scaled internationally
Designed investment prioritization model for demand generation initiatives, later adopted across EMEA markets
Led a bi - weekly investment sync with senior leadership, providing visibility on growth investments, communicating results and delivering recommendations
Strategy & Operations Manager
Uber Eats
London, UK
03.2023 - 03.2025
Managed localized demand generation levers in the UK, generating +20% sales lift for participating merchants
Managed third-party partnerships for user acquisition and retention - representing +10% of total new platform users
Developed and managed the first large-scale flyering campaign in EMEA, targeting more than 5M households in the UK and generating +20% sales lift for participating merchants
Transitioned demand generation levers from a merchant focused lens to a geographical / eater lifecycle approach, leading to +10% lift on platform active eaters
Operations Analytics Coordinator
Uber Eats
Mexico City, Mexico
01.2022 - 03.2023
Developed and deployed plan to expand Uber One (membership) in Mexico
Built scalable solution to assign user promotions by geographical location and in-app behaviour
Developed and executed experimentation plan to expand acquisition and retention within owned channels
Produced analyses and presented insights to leadership team for strategic decision making
Business Analyst
Akya
Mexico City, Mexico
10.2020 - 01.2022
Built business plans and financial projections for a digital bank seeking banking authorization in Mexico, leading to authorization (Bineo)
Designed comprehensive customer retention plan for one of Mexico’s largest retail brands
Supported acquisition of a top international investment bank in Mexico with business plan and financials
Assisted leading gas retailer in organizational structure analysis and operational improvements, leading to +20% cost efficiency
Conducted market analysis of the Mexican cardboard industry to support client on the acquisition of one of their biggest global competitors (Westrock & Smurfit Kappa)