Stefan Petkov
Grays,United Kingdom
Summary
Motivated and recently graduated Business Logistics and Transport Management professional with a growing specialization in import/export operations, freight forwarding , and international logistics. Experienced in supporting delivery execution and logistics coordination in both B2B and B2C environments , with practical understanding of customs processes, Incoterms (2020), shipping documentation , and multimodal transport. Currently employed as a Delivery Specialist at IDCLink Ltd , managing route efficiency, client delivery requirements, and performance tracking. Demonstrates strong problem-solving skills, excellent attention to detail, and effective communication with cross-border teams and clients. Actively building expertise in trade compliance, international freight handling , and global supply chain operations, with the goal of contributing to efficient, secure, and scalable logistics networks.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Delivery Specialist
IDClink Ltd
Grays, Thurrock
11.2024 - Current
- Oversaw scheduled delivery operations for B2B and B2C clients, ensuring timely, accurate, and secure transportation of goods
- Coordinated directly with dispatch and customer service teams to resolve delivery-related issues and optimize daily routes
- Monitored delivery KPIs and reported performance metrics to management
- Supported process improvements and implementation of new logistics software systems for enhanced tracking and reporting
Delivery representative
Delivery Masters
London, England
05.2021 - 11.2024
- Company Overview: Business sector: Transportation and logistics
- Business sector: Transportation and logistics
Credit consultant
City Cash
Sofia
10.2020 - 12.2020
- Company Overview: Business sector: Banks and credit, Company size: above 300
- Business sector: Banks and credit, Company size: above 300
Customer Service - Fluent in English
SixtyKey (60K)
Sofia
03.2020 - 11.2020
- Company Overview: Business sector: Telecommunications, Company size: above 300
- Highly active environment, communication with clients via email, phone and chat.
- Underwent an extensive training in Citrix and SAP for orders management and request.
- Business sector: Telecommunications, Company size: above 300
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelor of Business Administration - Business Logistics and Transport Management
University of Greenwich
London 09.2022 - 07.2025
Skills
Operational & Industry Skills
- Route Planning & Optimization
- Freight Coordination (Road & Last-Mile Delivery)
- Import/Export Documentation Handling
- Knowledge of Incoterms (2020)
- Customs Procedures & Compliance (basic level)
- Delivery Performance Monitoring (KPIs, OTIF, etc)
- Warehouse & Inventory Awareness
- Multimodal Transport Knowledge (Road, Sea, Air)
Analytical & Digital Skills
- Advanced Excel (VLOOKUP, Pivot Tables, Dashboards)
- Order Management Systems (eg, SAP basics, Citrix exposure)
- Digital Proof of Delivery Systems (PODs)
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Basic Logistics Analytics & Reporting
- Understanding of Transport Management Systems (TMS)
Communication & Interpersonal
- Clear and Professional Client Communication
- Problem-Solving Under Pressure
- Cross-Functional Coordination (Drivers, Dispatch, Clients)
- Customer-Facing Experience (Support & Delivery Interaction)
- Team Collaboration in Fast-Paced Environments
Global Logistics & Compliance Knowledge
- Understanding of International Supply Chains
- Basic Trade Compliance Awareness
- Awareness of Sustainable Transport Practices
- Basic familiarity with HS Codes & Tariff Classifications (beginner level)
Certifications & Learning Mindset (if adding ‘Professional Development' section)
- Microsoft Excel Advanced – Certified
- Google Marketing Workshop – Certified
- Ongoing self-study in customs clearance , freight forwarding basics , or CILT short courses (if true – mention!)
Timeline
Delivery Specialist
IDClink Ltd
11.2024 - Current
Bachelor of Business Administration - Business Logistics and Transport Management
University of Greenwich
09.2022 - 07.2025
Delivery representative
Delivery Masters
05.2021 - 11.2024
Credit consultant
City Cash
10.2020 - 12.2020
Customer Service - Fluent in English
SixtyKey (60K)
03.2020 - 11.2020
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