Stefan Marinov
Stratford,Newham
Summary
Experienced Casino Cashier with eye for accuracy and customer satisfaction. Managed large transactions and resolved discrepancies, contributing to smooth operations and increased patron trust. Known for building strong rapport with customers and colleagues, ensuring positive gaming environment.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
Work history
Casino cashier
Metropolitan Gaming
London, United Kingdom
01.2025 - Current
- Maintained a high level of customer service, contributing to an enjoyable gaming experience.
- Provided excellent customer service to promote repeat business.
- Verified jackpots and payouts to maintain integrity in the casino environment.
- Balanced cash drawers at the end of each shift, ensuring all transactions were accounted for.
- Enhanced overall gaming experience through friendly yet professional interaction with customers.
- Improved operational efficiency by keeping accurate records of all transactions.
- Managed large sums of money with precision and accuracy.
- Processed tickets, chips and coins, handling large sums of money.
- Built and maintained strong working relationships with colleagues across the company.
- Safeguarded casino assets by diligently monitoring suspicious behaviour and reporting potential threats immediately.
- Stayed up-to-date on policies and rules to maintain consistency.
Supervisor
GXO Supply Chain
Dartford , United Kingdom
05.2023 - 01.2025
- Coordinated with supervisors to ensure consistency across shifts.
- Promoted a safe work environment through stringent enforcement of safety regulations.
- Oversaw inventory management to prevent shortages and excess stock.
- Managed daily operations to enhance productivity levels.
- Implemented company policies, upholding high standards in service delivery.
- Collaborated with management to optimise staff levels and resource allocation for production plans.
- Reduced workplace conflicts through effective communication and negotiation skills.
Warehouse operator
DHL Supply Chain
Dartford, Kent
01.2022 - 04.2023
- Improved warehouse efficiency by maintaining orderly stock locations.
- Demonstrated dedication to safety with regular equipment checks.
- Used forklifts for swift movement of heavy items.
- Stacked pallets, creating an organised storage system.
- Loaded lorries to facilitate prompt delivery schedules.
- Communicated effectively with supervisors, improving overall workflow.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
Warehouse operator
Ocado Group
Erith, Bexley
04.2020 - 12.2021
- Improved warehouse efficiency by maintaining orderly stock locations.
- Demonstrated dedication to safety with regular equipment checks.
- Used forklifts for swift movement of heavy items.
- Stacked pallets, creating an organised storage system.
Casino dealer
Winbet
Sofia, Bulgaira
04.2018 - 09.2019
- Managed game operations, ensuring smooth and honest play.
- Monitored player behaviour to identify cheating schemes or problematic issues.
- Handled chips and cards with utmost precision for fair gaming.
- Maintained casino equipment, assuring optimal performance.
- Explained rules of games to new players for understanding and participation.
Cashier
Winbet
Sofia, Bulgaira
03.2016 - 03.2018
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted each customer warmly, creating a friendly shopping environment.
Assistant Manager
BON
Pavlikeni , Bulgaira
06.2013 - 02.2016
- Improved customer service by implementing new procedures and protocols.
- Increased staff productivity by providing comprehensive training programmes.
- Created a positive work environment, resulting in higher employee morale.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Education
NVQ Level 4 - Business Management
University of Suffolk
Ipswich 10.2024 -
Certificate of Higher Education - Electrical Engineering And Electron
High School of Electrical Engineering And Electron
Bulgaria 09.2009 - 05.2014
Skills
- Customer Service
- Calm under pressure
- Cashier experience
- Excellent communication
- Understanding of gambling regulations
- Money laundering awareness
- Customer satisfaction focus
- Chip redemption
- Cash handling
- Game rule knowledge
- Task prioritisation
- Problem analysis
- Adaptive team player
- Communication skills
Languages
Bulgarian
Native
English
Advanced (C1)
Russian
Upper intermediate (B2)
Polish
Elementary
Accomplishments
Employee of the month may 2023 DHL
Timeline
Casino cashier
Metropolitan Gaming
01.2025 - Current
NVQ Level 4 - Business Management
University of Suffolk
10.2024 -
Supervisor
GXO Supply Chain
05.2023 - 01.2025
Warehouse operator
DHL Supply Chain
01.2022 - 04.2023
Warehouse operator
Ocado Group
04.2020 - 12.2021
Casino dealer
Winbet
04.2018 - 09.2019
Cashier
Winbet
03.2016 - 03.2018
Assistant Manager
BON
06.2013 - 02.2016
Certificate of Higher Education - Electrical Engineering And Electron
High School of Electrical Engineering And Electron
09.2009 - 05.2014