Stefan Lixandru

During my time at Gaucho, I progressed to the roles of Head Waiter, Supervisor, and Key Holder, where I played a key part in leading front-of-house operations and delivering exceptional guest experiences. I ensured smooth daily service by coordinating closely with kitchen and bar teams, managing staff shifts, and maintaining high standards during peak hours. As a key holder, I was entrusted with opening and closing responsibilities, cash handling, and daily reconciliations. I trained and mentored new team members, instilling service excellence and operational consistency. My ability to respond promptly to online and in-person guest queries helped build strong customer relationships and foster loyalty. I upheld rigorous hygiene and safety standards, supported promotional activities to boost visibility, and worked alongside management on staffing and operational strategies. My comprehensive menu knowledge and attentiveness to customer needs, especially those with dietary requirements, along with my strong wine knowledge, including pairing recommendations from Gaucho's Argentine and worldwide wine list, enhanced the dining experience.