Ioana Guliciuc

• As Designated Premises Supervisor and General Manager make sure that business is run in accordance with conditions of premises licence and that licensing objectives are properly promoted.
• Led team of 80+ to deliver top-quality service and achieve company targets.
• Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
• Used customer satisfaction survey findings to address improvement areas.
• Recruited high-performing hospitality staff, onboarding with appropriate training.
• Prevented overspending by constantly monitoring budgets and payroll records.
• Reached business development objectives through sales, research and networking.
• Schedule and direct staff in daily work assignments to maximize productivity.
• Efficiently resolve problems or concerns to satisfaction of all involved parties.
• Develop and maintain exceptional customer service standards.
• Develop and maintain staff that provides hospitable, professional service while adhering to policies and business initiatives.
• Communicate well and using strong interpersonal skills to establish positive relationships with guests and employees.

Meeting and Events Manager

• Lead and manage Food and Beverage Outlet team in all aspects of department ensuring service standards are maintained.
• Manage team of 10 members of staff running both Private Dining and Room Service.
• Manage team of up to 15 members throughout 3 outlets on daily basis, starting with approximately 80 covers for breakfast, 40 lunch covers, 80 afternoon tea and 50 dinner covers at Galvin at Athenaeum Restaurant.
• Responsible of five meeting rooms which could host from small board meeting to launch event venue for 100.
• Run small meetings, weddings of 60 covers, buffet and a la carte breakfasts, rolling lunches of 300 covers throughout the day, fashion events, book launch, private Christmas parties (lunch and dinner), reception drinks including Royal Lunch for Princess of Lithuania.
• Liaise with guests and organisers for any amendments making sure that they reach my team.
• Manage staff absence, time sheets, made weekly rotas.
• Develop, implement and manage events.
• Ensure all costs are controlled.
• Handle guest concerns and react quickly and professionally.
• Responsible for carrying out EAR's (personal development), such as setting tasks as part of their development and growth.
• Brief staff and check room set-up before event, ensuring that room was turned around after, ready for next event.
• Plan well so each event run smoothly.
• Departmental trainer, responsible for developing team skills and knowledge, establishing stronger team.
• Attention to detail.

Food and Beverage Supervisor : 05/2015-05/2016

Supervise day-to-day shift activities of one or more food and beverage outlets (Restaurant, Room Service, Private Dining, Bar.

Assist Meeting and Events outlet manager with weekly functions.

Waitress : 01/2015-05/2015

Work in Breakfast, Lunch, Afternoon tea, Dinner, Room Service and Private Dining.

• Answer a high volume of phone calls and email inquiries.
• Lead staff and vendors in providing a high level of service for owner and guests.
• Coordinate events and work on ad hoc projects.
• Organise and attend meetings, including compiling all documents and reports ahead of time.
• Fill paperwork and organise computer-based information.
• Arrange domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
• Maintain appropriate filing of personal and professional documentation.
• Wrote reports, executive summaries and newsletters.
• Oversaw the daily activities of clients' household while they were traveling.