Stefan Garbacea
London
Summary
Dynamic Deputy Head Housekeeper with a proven track record excelling in team leadership and inventory management. Recognized for enhancing guest satisfaction through effective problem-solving and meticulous attention to detail. Committed to maintaining high cleanliness standards while fostering a motivated team environment.
Overview
8
8
years of professional experience
Work History
Deputy Head Housekeeper / Floor Supervisor
Thistle Trafalgar
12.2023 - 04.2025
- Assisted Head Housekeeper in managing daily operations, overseeing a team of 22 housekeeping staff to ensure impeccable room standards.
- Conducted thorough daily inspections of guest rooms and public areas, ensuring adherence to strict cleanliness, hygiene, and brand standards.
- Managed inventory of linen and amenities, ensuring optimal stock levels and efficient allocation to minimize waste.
Deputy Head Housekeeper
Clarity
06.2022 - 12.2024
- Supported the Head Housekeeper in administrative tasks, including staff scheduling, shift assignments, and performance monitoring for a team of 18 attendants.
- Ensured consistent application of cleaning protocols and safety procedures across all areas, contributing to a safe and hygienic environment.
- Monitored and managed departmental supplies, placing orders and tracking usage to maintain efficient operations and cost control.
- Assisted in handling guest complaints related to housekeeping, implementing quick resolutions to enhance guest satisfaction.
- Contributed to training programs for new hires, covering cleaning techniques, guest service standards, and company policies.
Floor Supervisor
Crowne Plaza The City London
06.2019 - 06.2022
- Supervised daily cleaning operations on assigned floors, ensuring all guest rooms were cleaned and prepared efficiently and to hotel standards.
- Conducted regular room checks to verify cleanliness, proper setup, and functionality, addressing any deficiencies proactively.
- Coordinated with front desk and maintenance teams to ensure smooth room readiness and prompt resolution of guest issues.
- Trained and mentored new housekeeping staff, demonstrating proper cleaning techniques and hotel procedures.
- Managed the distribution and collection of keys, cleaning supplies, and linen for the assigned floor.
Linen Porter
Atalian Servest Hilton Green Park
01.2017 - 01.2019
- Managed the daily supply and distribution of clean linen, towels, and amenities to various hotel departments and guest floors.
- Collected soiled linen and transported it to designated laundry areas, ensuring proper sorting and handling.
- Maintained accurate inventory records of linen stock, assisting in identifying supply needs and preventing shortages.
- Ensured cleanliness and organization of linen rooms and storage areas.
- Collaborated effectively with housekeeping and laundry staff to ensure a continuous and efficient flow of linen.
Education
BA (Hons) - Business Management With Foundation Year
Suffolk University London
05.2025
High School Diploma - undefined
LICEULUI TEORETIC "MIHAI EMINESCU"
06.2010
Skills
- Room cleaning and sanitization
- Laundry operations
- Chemical safety
- Inventory management
- Waste management
- Guest room setup
- Deep cleaning
- Attention to detail
- Time management
- Organizational skills
- Customer service
- Team collaboration
- Problem-solving
- Verbal and written communication
- Adaptability
- Physical stamina
- Reliability and punctuality
- Budget management
- Operations management
- Leadership and supervision
- Microsoft Office suite
- Google Drive applications
Languages
Romanian - First Language
English - C1 Advanced (C1)
Spanish - B1 Intermediate (B1)
Timeline
Deputy Head Housekeeper / Floor Supervisor
Thistle Trafalgar
12.2023 - 04.2025
Deputy Head Housekeeper
Clarity
06.2022 - 12.2024
Floor Supervisor
Crowne Plaza The City London
06.2019 - 06.2022
Linen Porter
Atalian Servest Hilton Green Park
01.2017 - 01.2019
High School Diploma - undefined
LICEULUI TEORETIC "MIHAI EMINESCU"
BA (Hons) - Business Management With Foundation Year
Suffolk University London
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