Stefan Dixon
Hornchurch,Essex
Summary
A dedicated and results-driven fitness professional with nearly a decade of experience as a Personal Trainer, coupled with over 5 years of leadership expertise as both a Fitness Manager and Studio Manager. Proven track record of delivering exceptional fitness programs while fostering a supportive and motivating environment for clients and teams. Highly skilled in client relationship management, team leadership, operational oversight, and driving revenue growth through innovative programs and services. Adept at creating a positive, high-energy atmosphere that encourages personal achievement and group success. Passionate about guiding individuals to reach their health and fitness goals, while building strong, cohesive teams that contribute to the overall success and growth of the organisation .
Overview
19
19
years of professional experience
Work History
Health & Fitness Manager
Fitness First
London
02.2019 - Current
- Boosted team performance through regular professional training sessions,.
- Managed group exercise and kept classes at minimum 80% (bookings & attendance).
- Enhanced gym member satisfaction by implementing personalised wellness programmes.
- Improved facility cleanliness standards with detailed maintenance procedures.
- Performed financial management tasks upholding fiscal responsibility.
- Managed staff rosters, ensuring seamless gym operation.
- Facilitated staff meetings to promote effective communication across teams.
- Conducted regular equipment checks, maintaining a safe workout environment.
- Recruited and trained new employees, creating a skilled workforce.
- Led health and safety audits to ensure workplace compliance.
- Established positive relationships with club members leading to an inviting atmosphere.
- Handled customer complaints, resulting in improved member retention rates.
- Developed new fitness classes for increased membership engagement.
- Supervised upward of 20 personal trainers whilst ensuring adherence to industry best practices.
- Liaised with senior management and provided ongoing reports to share business performance..
- Organised group exercise classes to encourage social interaction and teamwork.
- Led group exercise classes, improving member engagement and retention.
Personal trainer
Fitness First
London
06.2017 - Current
- Encouraged clients, resulting in improved commitment to health goals.
- Fostered an inclusive environment within the gym facility by respecting and catering to diverse fitness needs.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
- Shared latest industry trends with colleagues, staying ahead of the curve in delivering effective routines.
- Provided personalised fitness assessments for targeted training plans.
Fleet Driver
IT Fleet
London
10.2015 - 06.2017
- Company Overview: Working as a fleet driver on a zero hours contract whilst completing my Personal training qualification part time with TheTrainingRoom.com
- Responsibilities had me based at BMW 9 Elms for the duration of my employment both providing excellent customer service to walk in customers, often being the first point of contact
- Driving cars from the workshop to deliver to customers residents and also collect cars from customers to bring to BMW
- This process meant I came into contact with a range of different clients form different walks of life and when dealing with any vehicle transaction, I provided outstanding customer service so they knew their car was in safe hands
- Working as a fleet driver on a zero hours contract whilst completing my Personal training qualification part time with TheTrainingRoom.com
Delivery Driver
Ocado
01.2015 - 07.2015
- Responsibilities included delivering shopping and having good customer service to deal with any potential issues that arose either on route, or with the customers shopping
Customer Service Officer / Premier Relationship Officer
HSBC
01.2012 - 01.2014
- Company Overview: (CUSTOMER Service Officer) - (Premier Relationship Officer) Management role
- The Customer Service role entailed providing a high level of customer service to all existing and prospective customers who I came into contact with
- This included selling products such as Bank Accounts, Loans, Mortgages and Credit Cards
- I developed rapport building skills and excelled in providing a high level of customer service which I was rewarded for
- Through selling many products It was imperative to understand customer needs and build relationships to ensure longevity
- I recently was handed a promotion within the company’s Premier Team of Wealth advisors and this role enabled me to have more freedom and manage myself and some of those around me
- I provided training for branch staff to up-skill them on how to sell wealth products and interact with customers
- Moreover, I had to relationship manage clients from a portfolio and ensure their banking needs were fulfilled
- This meant that I had to build a solid rapport to gain a level of trust from each client
- Through my current job role I lead a team of 2 colleagues that I train and aid in them delivering the high standard of service to our Premier clients that we pride ourselves on
- Through my current role I have developed skills such as interpersonal skills, selling through targeting needs of clients, time management and team leading
- Through this role we had targets to meet and I always pride myself on being the best at what I am doing so always strived to succeed
- (CUSTOMER Service Officer) - (Premier Relationship Officer) Management role
Health & Wellness Coach
Herbalife
London
01.2011 - 01.2014
- Company Overview: Health and wellness coaching
- This was my first insight to into a self motivating role
- Health and fitness industry is something I quickly became passionate about
- Learning about the development of myself and others, I became accustomed to aim to surpass goals
- I developed the ability to work on my own initiative and to provide excellent customer service
- This included selling towards targets each month personally and as a team
- My dedication entailed conducting and organising meetings about focus, drive and goals, all resulting in fulfilment
- Moreover, I constantly changed goals to keep on top of sales targets and keep a fresh approach to sourcing new clients
- My ability to organise flourished as I dealt with my own numbers and created wellness plans for customers achieving different goals
- Coaching teams to deliver the same excellent service I believe in, focusing on the customers needs and selling effectively
- The products sold were gym products, weight loss/gain products, skincare products and general health and well-being products
- Health and wellness coaching
Sales Assistant
JD Sports
Gallions Reach, Beckton
01.2006 - 01.2007
- This was my first insight to the retail industry; I quickly became interested in the retail industry and provided to be a punctual and reliable worker
- I developed the ability to work on my own initiative and to provide excellent customer service
- My duties included replenishment of the shop floor, stock control and maintaining a high level of store standards
- Gaining responsibility for the till has highlighted my numerical skills as I was regularly responsible for the float of the tills
- Due to staff shortage I was responsible for other roles so I learnt to handle all queries and a wide range of diverse customers
- This has improved my problem solving skills
Education
NVQ Level 3 Diploma in Personal Training - Health, Fitness & Exercise Science
The Training Room
London 01/2017 -
4 A-Levels - Psychology, Sociology, English Literature & Media Studies
St Bonaventure’s & St Angela’s Sixth Form College
London 09/2006 - 05/2008
13 A-C grade GCSE’s -
St Bonaventure’s School
London 09/2001 - 07/2006
Bachelor of Arts - English & Film
Brunel University London
Uxbridge 09/2008 - 05/2011
Skills
- Leadership proficiency
- Professional communication
- Strategic business acumen
- Outstanding interpersonal communication
- Coaching expertise
- Creative thinking
- Problem-solving
- Strong adaptability
Custom
- I am very passionate about learning and travelling.
- I run a youtube channel in relation to my personal training where I shoot training videos and health/fitness related videos.
- I enjoy Gym, football and I have a level 2 fitness instructor qualification, level 3 soon to be completed.
- I actively participate in many charitable functions such as fitness/boxing incentives for youths in my area, mentoring programmes and special events.
Timeline
Health & Fitness Manager
Fitness First
02.2019 - Current
Personal trainer
Fitness First
06.2017 - Current
Fleet Driver
IT Fleet
10.2015 - 06.2017
Delivery Driver
Ocado
01.2015 - 07.2015
Customer Service Officer / Premier Relationship Officer
HSBC
01.2012 - 01.2014
Health & Wellness Coach
Herbalife
01.2011 - 01.2014
Sales Assistant
JD Sports
01.2006 - 01.2007
NVQ Level 3 Diploma in Personal Training - Health, Fitness & Exercise Science
The Training Room
01/2017 -
4 A-Levels - Psychology, Sociology, English Literature & Media Studies
St Bonaventure’s & St Angela’s Sixth Form College
09/2006 - 05/2008
13 A-C grade GCSE’s -
St Bonaventure’s School
09/2001 - 07/2006
Bachelor of Arts - English & Film
Brunel University London
09/2008 - 05/2011
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