Steanjae Williams
London,United Kingdom
Summary
Computer Science graduate with experience supporting business-critical operational systems within fast-paced technology environments. Skilled in Python, SQL, troubleshooting, process automation and root cause analysis, with experience collaborating across engineering, operations and business teams to improve system reliability, operational efficiency and customer outcomes.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Operations Team Lead
Fuse Energy
Canary Wharf HQ, One Canada Square, London, UK
2025.10 - 2026.07
- Started in the first few months providing L1 and L2 support, handling user issues and escalations. Even as Team Lead, I continued to oversee and personally handle L2 tasks when needed, ensuring complex issues were resolved and the team stayed aligned with operational priorities.
- Led automation and operational support initiatives, reducing manual intervention by 15–20% while improving the reliability and supportability of business-critical operational processes.
- Promoted to Operations Team Lead within three months, leading regular 1:1 meetings, coaching colleagues, gathering feedback on systems and ways of working, and partnering with senior management to implement improvements that enhanced team performance and operational efficiency.
- Co-developed Python, SQL and Google Sheets solutions to automate reporting, troubleshoot operational issues and improve monitoring, reporting accuracy and operational efficiency.
- Partnered with cross-functional teams to implement system improvements, ensuring consistent project delivery.
- Identified areas for process optimisation with analytics and finance teams, improving transparency and decision-making.
- Supported engineering and finance teams by investigating operational issues, performing root cause analysis and improving system reliability and reporting accuracy.
Customer Pipeline Specialist (Part-time)
Tesla
London, UK
2025.03 - 2025.09
- My responsibilities include guiding customers through the Tesla journey, from their initial inquiry to their first drive, ensuring they have a seamless and informative experience.
- I provide in-depth knowledge about Tesla’s innovative products, assist with test drives, and educate customers on the benefits of sustainable energy solutions. By understanding customer needs and offering tailored solutions, I help create a welcoming and engaging environment, reinforcing Tesla’s mission to accelerate the world’s transition to sustainable energy.
- Led operational support activities, coordinated issue resolution across teams and used operational data to identify trends, improve workflows and support continuous service improvements.
- Managed multiple priorities simultaneously, ensuring operational issues were investigated, communicated and resolved while maintaining excellent customer service.
- Additionally, I collaborate closely with sales, service, and delivery teams to ensure a smooth customer journey, leveraging technology and data-driven insights to enhance customer interactions. My goal is to foster long-term relationships, turning interest into advocacy through a passion for innovation and sustainability.
Junior Systems Administrator
West London Beauty Academy
Alperton, UK
2020.01 - 2024.01
- I manage incoming calls and emails, scheduling appointments, and providing information about courses, services, or general inquiries.
- I ensure data is backed up regularly and managed restore operations as needed.
- I develop schedules for classes, instructors, and students using Excel. I also help organize and manage these schedules effectively weekly from home and in the office.
Education
BSc (Hons) - Computer Science
Brunel University of London
Uxbridge, Hillingdon 2020.09 - 2024.06
Skills
- Languages English (Native), French (Intermediate)
- Python SQL Incident Investigation Root Cause Analysis Operational Support Process Automation Troubleshooting Stakeholder Management Microsoft 365 Windows Linux
- Interests Wildlife Conservation, Football (Club level 10yrs, Man United), Stock Market Exchange
- Trading (Officially 6 figure-funded trader for Nova Trading Firm), Architecture, Travelling, Real estate
PROJECTS
Airport Database System
Developed a Java application integrated with PostgreSQL using JDBC to manage airport operations, focusing on database design, SQL optimisation, debugging and reliable data processing.
Final Year Project
Designed and developed a full-stack social recipe platform using Java, Spring, PostgreSQL, HTML, CSS and JavaScript, following Agile methodologies and producing technical documentation throughout the software lifecycle.
Professional Development & Certifications
AI for Productivity & Automation (Zapier)
- Applied AI tools to automate repetitive workflows, improve productivity and streamline operational processes.
- Developed practical understanding of workflow automation, prompt engineering and AI-assisted problem solving.
Generative AI
- Built knowledge of large language models, AI-assisted software development and responsible AI usage.
- Regularly use AI to accelerate debugging, scripting, documentation and technical research while validating outputs.
Natural Language Processing (Python)
- Developed a sentiment analysis application using Python and NLP libraries including NLTK/spaCy.
- Performed data preprocessing, model training and text classification to analyse customer sentiment.
Python & SQL Automation
- Continued developing Python and SQL skills through personal projects focused on process automation, data analysis and reporting.
Achievements
- Successfully passed Nova Funding’s $100,000 proprietary trading evaluation, demonstrating analytical thinking, disciplined decision-making and risk management under pressure.
Timeline
Operations Team Lead
Fuse Energy
2025.10 - 2026.07
Customer Pipeline Specialist (Part-time)
Tesla
2025.03 - 2025.09
BSc (Hons) - Computer Science
Brunel University of London
2020.09 - 2024.06
Junior Systems Administrator
West London Beauty Academy
2020.01 - 2024.01