Stavros Ntontis
Poole,Dorset
Summary
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive a positive working environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Shift manager
Burger King
Bournemouth, Dorset
2023.04 - Current
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained staff on product knowledge, resulted in better customer interactions..
- Improved team morale through effective communication and feedback practices.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Resolved customer complaints promptly to maintain high service standards.
- Ensured health and safety measures in line with company regulations.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Logged daily activities and notable incidents during production shifts.
Crew member
Burger King
Bournemouth, Dorset
2021.10 - 2023.04
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Participated in regular stock takes helping manage supplies efficiently.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Education
Bachelor of Arts - Law
Bournemouth University
Poole 2022.09 - 2025.09
A-Levels - Law, History, Sociology
Brockenhurst College
Brockenhurst 2021.09 - 2023.06
Skills
- Operational oversight
- Technical proficiency
- Customer orientation
- Results-driven
- Leadership excellence
- Empathetic communication
- Integrity and ethics
- Time efficiency
- Customer Service
- Attention to Detail
Affiliations
- Video games
- Cycling
- Gym
- Reading
Languages
English
Fluent
Greek
Fluent
Spanish
Intermediate
References
References available upon request.
Timeline
Shift manager
Burger King
2023.04 - Current
Bachelor of Arts - Law
Bournemouth University
2022.09 - 2025.09
Crew member
Burger King
2021.10 - 2023.04
A-Levels - Law, History, Sociology
Brockenhurst College
2021.09 - 2023.06