Star Spooner

Managed daily operations, ensuring effective client communication, timely scheduling, accurate invoicing, and thorough coordination of administrative documentation to support business growth through contract sourcing.

Trained as a key holder, supporting shift management, operating tills, maintaining stock levels, completing banking duties, driving sales through product upselling, and resolving customer complaints to ensure a high-quality store experience.

Responsible for triaging urgent cases by phone, booking patients, managing all administrative documentation, supporting clinical staff with basic animal handling, coordinating with referring vets, overseeing patient discharge, and sensitively guiding families through end-of-life procedures, while resolving customer concerns.