Stanley Ofoma
London
Summary
Results-driven Project Manager with over 5 years of experience in customer service and property management, specializing in project planning, execution, and stakeholder engagement. Proven ability to lead cross-functional teams and manage multiple projects simultaneously while achieving high customer satisfaction rates. Skilled in utilizing CRM systems, ERP solutions, and digital tools to streamline processes and enhance operational efficiency. Committed to delivering projects on time and within budget while ensuring compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Fire Marshal
J7Security
London
02.2023 - 04.2023
- Managed a project focused on enhancing fire safety compliance across multiple facilities
- Developed project timelines, allocated resources, and ensured adherence to safety regulations
- Reduced response time to fire safety inquiries by 30%, significantly improving customer satisfaction
- Conducted over 50 fire safety checks, ensuring compliance with local regulations
Chief Service Officer
ESO Trading Services
Abuja
04.2020 - 09.2022
- Founded and managed a startup focused on property acquisition and renovation
- Led internal operations while ensuring high levels of customer satisfaction and compliance with company policies
- Managed over 25 rental properties with a consistent 95% customer satisfaction rate
- Acquired funding to develop 16 new properties within an 8-month period
Property Manager
Louis Madison LUXE Apartments
Lagos
06.2018 - 03.2020
- Oversaw property management operations, including budgeting, maintenance, and tenant relations
- Implemented strategic initiatives to optimize occupancy rates and enhance tenant satisfaction
- Achieved a 90% tenant retention rate by addressing concerns promptly and improving amenities
- Increased occupancy rate by 15% through targeted marketing strategies
- Reduced maintenance costs by 20% through effective vendor negotiation and implementation of preventative maintenance programs
Warehouse Manager
Deluxe 24/7 Services
03.2017 - 05.2018
- Directed warehouse operations including inventory management and vendor relations
- Implemented process improvements that enhanced operational efficiency
- Introduced an inventory tracking system that reduced discrepancies by 40%
Education
Master of Science - Project Management
University of Hertfordshire
United Kingdom09.2024
Higher National Diploma - Computer Science
Federal Polytechnic
Nekede, Nigeria09.2017
Skills
- Project Planning & Execution
- Risk Management
- Stakeholder Communication
- Technical Proficiency in Software Tools (Salesforce, HubSpot)
- Process Improvement
- Budget Management
- Team Leadership & Development
- Agile & Waterfall Methodologies
Hobbies and Interests
Enthusiastic about emerging technology trends and their applications in project management. Actively participates in online tech forums and discussions to share insights and learn from industry experts.
Professional Highlights
- Achieved a 95% customer satisfaction rate while managing over 15 rental properties.
- Recognized for exceeding performance targets and delivering consistent professional service.
- Successfully led a team to implement a new property management system that improved operational efficiency by 25%.
Timeline
Fire Marshal
J7Security
02.2023 - 04.2023
Chief Service Officer
ESO Trading Services
04.2020 - 09.2022
Property Manager
Louis Madison LUXE Apartments
06.2018 - 03.2020
Warehouse Manager
Deluxe 24/7 Services
03.2017 - 05.2018
Master of Science - Project Management
University of Hertfordshire
Higher National Diploma - Computer Science
Federal Polytechnic
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