Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

STANLEY MUIGAI

Leicester,United Kingdom

Summary

Dedicated professional with a strong foundation in customer service and problem-solving, adept at finding solutions and maintaining composure under pressure. Demonstrates exceptional telephone etiquette and clear communication skills, ensuring effective conflict resolution and customer satisfaction. Proficient in Microsoft Office, with a reliable track record of punctuality and flexibility. Committed to enhancing operational efficiency through meticulous filing paperwork and managing incoming mail distribution. Aspires to leverage skills in a dynamic environment that values excellence in service delivery. I also poses highly relevant skills in legal research and analytical thinking, coupled with strong communication abilities. .

Overview

5
5
years of professional experience
1
1
Certification

Work history

Intern

Jasvir Jutla & Co Solicitors
Leicester, Leicestershire
06.2025 - Current
  • Assisted in managing front desk operations and greeting clients professionally.
  • Coordinated appointment schedules effectively to optimise office productivity.
  • Handled incoming calls and directed inquiries to appropriate personnel efficiently.
  • Maintained accurate and organised filing system for client documents and records.
  • Handled incoming calls, ensuring prompt response.
  • Showed initiative and willingness to take on new challenges.
  • Coordinated appointment scheduling and maintained accurate records for efficient office operations.
  • Handled mail and packages by sorting and distributing them to relevant staff members promptly.
  • Handled petty cash transactions efficiently .
  • Answered telephone calls to facilitate communication flow.

Intern

Jasvir Jutla & Co Solicitors
Leicester, Leicestershire
06.2023 - 08.2025
  • Managed incoming calls and directed them to appropriate departments to ensure effective communication.
  • Coordinated appointment scheduling and maintained accurate records for efficient office operations.
  • Handled mail and packages by sorting and distributing them to relevant staff members promptly.
  • Answered telephone calls to facilitate communication flow.
  • Managed diary scheduling for senior management team.
  • Ensured smooth operation by managing front desk activities.
  • Greeted visitors, directed them to appropriate personnel.
  • Managed office calendar, set new appointments and assisted with arrangements.

Personal Assistant/Secretary

Optiglobe Limited
Nairobi
09.2020 - 09.2021
  • I served as a Personal assistant to the managing director performing the following responsibilities;
  • Acting as the first point of contact between line managers and internal/external clients via emails and phone calls.
  • Collating and filing the manager's business expenses and travel expenses.
  • Managing and organizing diaries, and scheduling appointments, meetings, and events.
  • Conducting research on behalf of the managing director.
  • Taking down meeting minutes and filing.
  • Organizing transport, business accommodation, and travel arrangements for the managing director.
  • Organizing events and conferences.
  • Preparing reports, presentations, and briefs.
  • Maintaining databases and filing systems.

Education

Undergraduate - LLB LAW

University of Leicester
Leicester
09/2022 -

IGCSE -

Saint Austin's Academy

Skills

  • Customer service
  • Problem solving
  • Finding solutions
  • Telephone etiquette
  • Patience and composure
  • Reliable punctuality
  • Telephone operation
  • Flexible
  • Calm under pressure
  • Conflict Resolution
  • Microsoft Office
  • Clear communication
  • Greeting customers
  • Filing paperwork
  • Incoming mail distribution

Certification

Certified and trained in mediation, 2020, Nairobi, Kenya

Languages

Swahili
Intermediate

Affiliations

  • My hobbies include the sports: football, basketball and sports. I have also like to read Mythology and Philosophy as well as Comics, Manga and SCI-FI books and I have recently gotten into Music production and creating my own music.

Timeline

Intern

Jasvir Jutla & Co Solicitors
06.2025 - Current

Intern

Jasvir Jutla & Co Solicitors
06.2023 - 08.2025

Personal Assistant/Secretary

Optiglobe Limited
09.2020 - 09.2021

Undergraduate - LLB LAW

University of Leicester
09/2022 -

IGCSE -

Saint Austin's Academy

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STANLEY MUIGAI