STANLEY MUIGAI
Leicester,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and problem-solving, adept at finding solutions and maintaining composure under pressure. Demonstrates exceptional telephone etiquette and clear communication skills, ensuring effective conflict resolution and customer satisfaction. Proficient in Microsoft Office, with a reliable track record of punctuality and flexibility. Committed to enhancing operational efficiency through meticulous filing paperwork and managing incoming mail distribution. Aspires to leverage skills in a dynamic environment that values excellence in service delivery. I also poses highly relevant skills in legal research and analytical thinking, coupled with strong communication abilities. .
Overview
5
5
years of professional experience
1
1
Certification
Work history
Intern
Jasvir Jutla & Co Solicitors
Leicester, Leicestershire
06.2025 - Current
- Assisted in managing front desk operations and greeting clients professionally.
- Coordinated appointment schedules effectively to optimise office productivity.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Maintained accurate and organised filing system for client documents and records.
- Handled incoming calls, ensuring prompt response.
- Showed initiative and willingness to take on new challenges.
- Coordinated appointment scheduling and maintained accurate records for efficient office operations.
- Handled mail and packages by sorting and distributing them to relevant staff members promptly.
- Handled petty cash transactions efficiently .
- Answered telephone calls to facilitate communication flow.
Intern
Jasvir Jutla & Co Solicitors
Leicester, Leicestershire
06.2023 - 08.2025
- Managed incoming calls and directed them to appropriate departments to ensure effective communication.
- Coordinated appointment scheduling and maintained accurate records for efficient office operations.
- Handled mail and packages by sorting and distributing them to relevant staff members promptly.
- Answered telephone calls to facilitate communication flow.
- Managed diary scheduling for senior management team.
- Ensured smooth operation by managing front desk activities.
- Greeted visitors, directed them to appropriate personnel.
- Managed office calendar, set new appointments and assisted with arrangements.
Personal Assistant/Secretary
Optiglobe Limited
Nairobi
09.2020 - 09.2021
- I served as a Personal assistant to the managing director performing the following responsibilities;
- Acting as the first point of contact between line managers and internal/external clients via emails and phone calls.
- Collating and filing the manager's business expenses and travel expenses.
- Managing and organizing diaries, and scheduling appointments, meetings, and events.
- Conducting research on behalf of the managing director.
- Taking down meeting minutes and filing.
- Organizing transport, business accommodation, and travel arrangements for the managing director.
- Organizing events and conferences.
- Preparing reports, presentations, and briefs.
- Maintaining databases and filing systems.
Education
Undergraduate - LLB LAW
University of Leicester
Leicester 09/2022 -
IGCSE -
Saint Austin's Academy
Skills
- Customer service
- Problem solving
- Finding solutions
- Telephone etiquette
- Patience and composure
- Reliable punctuality
- Telephone operation
- Flexible
- Calm under pressure
- Conflict Resolution
- Microsoft Office
- Clear communication
- Greeting customers
- Filing paperwork
- Incoming mail distribution
Certification
Certified and trained in mediation, 2020, Nairobi, Kenya
Languages
Swahili
Intermediate
Affiliations
- My hobbies include the sports: football, basketball and sports. I have also like to read Mythology and Philosophy as well as Comics, Manga and SCI-FI books and I have recently gotten into Music production and creating my own music.
Timeline
Intern
Jasvir Jutla & Co Solicitors
06.2025 - Current
Intern
Jasvir Jutla & Co Solicitors
06.2023 - 08.2025
Personal Assistant/Secretary
Optiglobe Limited
09.2020 - 09.2021
Undergraduate - LLB LAW
University of Leicester
09/2022 -
IGCSE -
Saint Austin's Academy