Stanley kaguta
Mickleover,Derby,Derbyshire
Summary
Empathetic and 2 years experienced Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in care homes and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Domiciliary Senior health care assistant.
ACS Community projects
Derby, Derbyshire
07.2022 - Current
- Working with compassion and empathy, prioritizing wellbeing and dignity for optimal patient comfort.
- Collaborating with additional care providers to ensure seamless patient support.
- Maintaining optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene.
- Delivering reports to Case Managers and reviewing any important changes in the patient’s condition
- Maintaining secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Monitoring junior staff to assess care provisions and implement continued best practices.
- Carrying out initial risk and requirement assessments, enabling development of bespoke care packages.
- Promptly addressing and resolving performance concerns to maintain safe, effective care provisions.
- Minimizing care continuity issues by keeping thorough, accurate records.
- Delivering high-quality care to clients with disabilities, achieving care plan objectives.
- Maintaining high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Using outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Working professionally with caregiving teams and hospital departments to maintain continuity of care.
- Assisting in all aspects of personal care, retaining comfort and dignity.
- Preparing healthy meals with additional mealtime planning, feeding and support.
- Maintaining up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Health Care Assistant
Jaspara Distributors Ltd
Nairobi, central
01.2020 - 06.2022
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely escorted patients during medical appointments and hospital visits.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Prepared healthy meals and delivered feeding support.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Lecturer
Jomo Kenyatta University of Agriculture and Technology
11.2015 - 12.2019
- Teaching the students the designated course making sure all content has been disseminated to the students as per the course outline
- Setting, moderating, administering and marking examinations and adhering to the set rules and timelines
- Equipping the students with presentation and research skills and also practical real-life situations and good values.
- Reported on programme data to support course management.
- Lectured classes using exceptional communication techniques to enhance engagement.
- Offered academic and pastoral support to students requiring additional help.
- Varied teaching strategies, catering to educational needs of young adults and mature students.
- Monitored students' progress against educational targets, implementing positive interventions.
- Organised educational activities and events to drive learning objectives and promote engagement.
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Formulated and submitted student progress reports to management.
Service Champion
Cooperative Bank of Kenya
09.2015 - 10.2015
- Retained existing customers through built customer relationships, earned trust and buy-in from customers
- Facilitated Account management by ensuring incremental revenue, achievement of set sales targets and effective roll-out of communication solutions developed for the Accounts
- Handled various inquiries from the walk-in customers regarding issues such as billing inquiries, contract details, account details and issues to do with credit packages
- Identified, investigated and took ownership and resolved customer complaints
- Escalated to supervisors all complex matters relating to customers or other departments
- Ensured that feedback was to be given to the client within agreed upon timelines and saw the process through to the end
- Drove growth through acquisition of new accounts and retention of existing accounts by implementing effective retention plans.
Executive Banking Officer
Co-operative Bank of Kenya, Kiambu
02.2014 - 08.2015
- Responsibilities
- Offered leadership and guidance to the team and adhered to Executive banking Customer Service Standards
- Supported Business growth initiatives through leads generation, operational support and leadership
- Provided Cross-selling bank products to Executive customers and potential customers
- Ensured that tellers and Customer service officers operated efficiently and effectively while minimizing related operational risks
- Ensured that high levels of customer service standards were observed at the branch at all times
- Diligently reviewed branch management reports without fail within the prescribed frequency and resolved any issues
- Key Achievements
- Recruited over (20) Executive Customers
- Achieved operational efficiency in all aspects of procedures and processes were undertaken to ensure satisfactory audit
- Ensured timely and updated reconciliation of Executive banking commission
- Maintained Customer Retention of 95% at all times.
Accounts Service Representative
Co-operative Bank of Kenya, Kiambu
11.2013 - 01.2014
Line Teller
Co-operative Bank of Kenya
02.2013 - 10.2013
Education
Master of Business Administration - Finance
United States International University
Nairobi 01.2011 - 08.2013
Bachelor of Science - Actuarial Sciences
Jomo Kenyatta University of Agriculture and Technology
Nairobi 05.2007 - 12.2010
Skills
- Exceptional communicator
- Home care
- Elderly care
- Compassionate care giver
- Health assessment and monitoring
- Medication administration
- Meal preparation
- Housekeeping
- Care management
- Organisational standards
- Care plan management
- Activities of Daily Living
- Safeguarding knowledge
- Documentation development
- Personal care
Languages
English
Fluent
Timeline
Domiciliary Senior health care assistant.
ACS Community projects
07.2022 - Current
Health Care Assistant
Jaspara Distributors Ltd
01.2020 - 06.2022
Lecturer
Jomo Kenyatta University of Agriculture and Technology
11.2015 - 12.2019
Service Champion
Cooperative Bank of Kenya
09.2015 - 10.2015
Executive Banking Officer
Co-operative Bank of Kenya, Kiambu
02.2014 - 08.2015
Accounts Service Representative
Co-operative Bank of Kenya, Kiambu
11.2013 - 01.2014
Line Teller
Co-operative Bank of Kenya
02.2013 - 10.2013
Master of Business Administration - Finance
United States International University
01.2011 - 08.2013
Bachelor of Science - Actuarial Sciences
Jomo Kenyatta University of Agriculture and Technology
05.2007 - 12.2010
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