STANLEY AKPANI
Hatfield
Summary
Organized property manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Janitorial Cleaner
JANITORIAL SERVICES
01.2024 - 01.2025
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Moved furniture for cleaning and set up for special events.
Customer Service Representative
Hugo Concept Ventures Limited
11.2022 - 12.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Property Manager
Joe Ventures Limited
03.2019 - 05.2022
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Education
MBA - Digital Marketing
UNIVERSITY OF HERTFORDSHIRE
Hatfield, United Kingdom01-2026
Bachelor of Science - Business Administration
KOLADAISI UNIVERSITY, NIGERIA
IBADAN, NIGERIA09-2023
Skills
- Knowledge of building codes
- Property tours and inspections
- Affordable housing programs knowledge
- Maintenance knowledge
- Customer service-focused
- Staff management
- Adaptable
- Administrative support
Timeline
Janitorial Cleaner
JANITORIAL SERVICES
01.2024 - 01.2025
Customer Service Representative
Hugo Concept Ventures Limited
11.2022 - 12.2023
Property Manager
Joe Ventures Limited
03.2019 - 05.2022
MBA - Digital Marketing
UNIVERSITY OF HERTFORDSHIRE
Bachelor of Science - Business Administration
KOLADAISI UNIVERSITY, NIGERIA
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