STANISLAV GENOV

Currently serving as a Regional Employee Forum Representative for bp, elected to represent colleagues across the region. Responsible for cascading business updates, supporting teams through change, and gathering feedback and operational data from managers across the region to identify, raise, and help resolve key business issues.

Lead the delivery of exceptional brand and operational standards while developing effective strategies to increase profitability, reduce costs, and improve customer satisfaction. Collaborate with stores across the region to drive safety excellence, share best practice, and maintain compliance with company and legal standards.

Mentor, coach, and develop high-performing teams to consistently deliver company values, targets, and operational excellence. Analyse financial and operational reports to create weekly and monthly action plans focused on increasing profit, improving customer experience, reducing costs, and maintaining health and safety performance.

Take ownership of emergency preparedness, ensuring teams are fully trained on emergency procedures, risks are identified and mitigated, and sites continue to operate safely and effectively.

Recognised for outstanding performance, finishing the last financial year with an "Exceeding Expectations" performance rating and achieving the highest available annual bonus. Currently participating in the Store Manager Pathway Programme, preparing for progression into a Store Manager position through advanced leadership, operational, and commercial development.

• Optimised team training and staff development.
• Improved team efficiency by training and mentoring individuals and setting achievable performance goals.
• Developed innovative solutions for process, technology, and team challenges, enhancing overall efficiency.
• Adopted strategic scheduling to improve overall time management and efficiency.
• Implemented efficient processes, minimising resource waste.
• Developed ongoing programs using good team communication and collaboration.
• Executed strategies that led to increased sales.
• Met monthly time and budget targets.

• Enhanced team training programmes and staff development initiatives to boost performance and engagement.
• Collaborated with cross-functional teams to align and execute business strategy.
• Planned and executed new strategies to increase sales.
• Overachieved sales expectations month by month finishing the year number 1 store in the Bucks area.
• Implemented a customer-focused service approach to enhance satisfaction and loyalty.
• Elevated customer engagement and satisfaction through the provision of outstanding service experiences.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Resolved customer queries and issues through effective communication and clear, step-by-step solutions.
• Achieved time and budget targets each month by implementing effective planning strategies.

• Increased Average Transaction Value (ATV) by 100% through strategic promotions.
• Reviewed sales performance across multiple product lines and launched targeted promotions to increase revenue.
• Processed and priced new items to attract customer interest and drive sales.
• Coordinated in-store displays aligned with vendor promotional plans to enhance customer engagement.
• Managed inventory to secure high-performing seasonal collections in line with customer demand.
• Oversaw clear, accurate pricing for outgoing stock.