Stan Dowding
Gloucester,Gloucestershire
Summary
- Organised and dependable Sales Representative with 5½ years of experience. Successful at helping to find solutions and willing to take on greater responsibilities to meet team goals.
- Motivated to hit sales targets to achieve personal success - but with the greater good of the company in mind.
- Timely for meetings and appointments.
- Service-oriented with strong ability to build lasting relationships.
- Looking for a field sales role managing existing clients and helping to grow spend, also meeting new clients with a view to qualifying, and getting them on-board.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Sales Representative
Decorquip Ltd
Cardiff
03.2019 - Current
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Helped resolve client problems quickly with superior customer service.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Contacted satisfied customers to offer additional services.
- Boosted product sales by offering selection guidance to customers.
- Responded to telephone and in-person requests for information.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Set up appointments with potential and current customers to discuss new products and services.
- Built rapport with new and existing customers to boost client retention.
Service Engineer
Elmbridge Supplies Company
Gloucester, Gloucestershire
09.2012 - 03.2019
- Serviced and repaired paint spraying equipment.
- Serviced and repaired air compressors.
- Installation of the above equipment.
- Clean working and always making sure a machine was working correctly before finishing the job.
- Assembled mechanical components following specifications.
- Documented work logs and repairs to maintain accurate records.
- Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
- Purchased new parts and monitored inventory.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Explained labour costs, materials and services performed to clarify overall fees.
Sales Administrator
Wildcare
Swindon
02.2011 - 09.2012
- Placed customer orders, providing guidance on product delivery timeframes.
- Prepared and distributed customer quotes within target timeframes.
- Resolved customer queries using in-depth product and service knowledge.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Increased current product and service sales through knowledgeable customer advice.
Warehouse Operative
Elmbridge Pump Company
Gloucester, Gloucestershire
07.2008 - 02.2011
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Sorted materials on warehouse racks and shelves.
- Loaded packaged goods on to trucks for shipping.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Moved stock around by hand, using forklift truck or lifting gear.
- Received deliveries and helped to coordinate storage.
Education
GCSEs -
Eastbrook Education Trust
Gloucester 09.2001 - 07.2008
Skills
- Customer Service
- Customer relations
- Product knowledge
- Product demonstrations
- Business development
- Account management
- Sales expertise
- Telesales
Timeline
Sales Representative
Decorquip Ltd
03.2019 - Current
Service Engineer
Elmbridge Supplies Company
09.2012 - 03.2019
Sales Administrator
Wildcare
02.2011 - 09.2012
Warehouse Operative
Elmbridge Pump Company
07.2008 - 02.2011
GCSEs -
Eastbrook Education Trust
09.2001 - 07.2008
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