Stainley Njoku
Liverpool,Merseyside
Summary
Dynamic professional with expertise in data confidentiality, communication, and dispute resolution. Demonstrates strong interpersonal skills and a proven ability to manage media relations and public relations effectively. Adept at policy renewals and excels in multidisciplinary teamwork, aiming to leverage these skills towards enhancing organisational success.
Overview
19
19
years of professional experience
Work history
Adult Care Assistant
The Care Trust
2024.06 - 2026.05
- Completed work to agreed standards and specifications.
- Promoted safe, happy and relaxed environment, encouraging patients to feel comfortable.
- Increased patients' wellbeing by facilitating helpful and supportive therapy sessions.
- Optimised delivery of care, coordinating services with other healthcare and support professionals.
- Conducted patient assessments to determine effectiveness of treatment plans, recommending changes as appropriate.
- Observed and documented patient behaviour, promptly reporting changes to medical staff.
- Maintained excellent patient satisfaction by proactively helping with individual needs and requirements.
- Provided friendly, compassionate and proactive approach throughout care delivery to promote positive experience.
- Practised compassion and listening skills to train clients to execute life-changing behaviours.
- Wrote and submitted detailed reports to provide documentation of progress and development of client.
Customer Service Officer
Fidelity Bank
2013.01 - 2023.11
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Developed rapport with customers quickly to identify needs and provide solutions.
- Provided customers with advice and guidance to increase customer satisfaction and loyalty.
- Made recommendations to management on ways to improve customer care and service.
Health Care Assistant
Mater Christi Hospital
2021.01 - 2023.10
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Promoted and encouraged independence while assisting patients with daily routines.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Provided 24-hour care by periodically monitoring and recording patient status, highlighting concerns to nursing staff.
- Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Helped patients with bathing, meal assistance, toileting and mobility support.
Marketing Officer
UBA
2006.12 - 2013.01
- Organised and attended marketing events to raise brand awareness.
- Developed client acquisition and retention strategies to maximise sales and marketing potential.
- Generated and maintained high-value sales leads, enhancing marketing department profits.
- Produced reports on progress and insight reports to inform future campaign planning.
- Built and managed high-performing marketing budgets to consistently achieve against KPI targets.
Education
Bachelor of Science - Marketing
Nnamdi Azkiwe University
Anambra StateSkills
- Data confidentiality
- Communication
- Sympathy
- Dispute Resolution
- Policy renewals
- Multidisciplinary teamwork
- Media management
- Public Relations
- Interpersonal skills
Certificates
- Health Care Assistance/Caregiver Training, Mater Christi Hospital, 03/2018, 12/2020
- Alison Certificate Diploma in Caregiving, 2022
- Healthier Business Group Certificate
- Florence Academy Training Certificate in Moving and Handling Theory
- Florence Academy Training Certificate in Health and Safety
- Prestine Health Group Ltd Staff Training: Basic Life
- Advance Excel and SQL
Education
other
References
Available On Request
Hobbies and Interests
Reading, Singing, Travelling and Dancing
Timeline
Adult Care Assistant
The Care Trust
2024.06 - 2026.05
Health Care Assistant
Mater Christi Hospital
2021.01 - 2023.10
Customer Service Officer
Fidelity Bank
2013.01 - 2023.11
Marketing Officer
UBA
2006.12 - 2013.01
Bachelor of Science - Marketing
Nnamdi Azkiwe University