Stacy Paulsen Hofsta

Handle telephone queries with customers who have issues with their Instant Money vouchers.

Resend voucher and pin codes to the customer who is playing on the betting sites that never received the SMS for various reasons

Resend electricity voucher to our customer.

Educating customers on the product benefits and exclusions

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
• Enhanced service quality by providing constructive feedback on existing processes during team meetings.
• Established trust-based relationships with clients resulting in long-term commitment to the company's services.
• Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.

• Boosted sales revenue by developing and implementing effective sales strategies.
• Delivered informative and persuasive presentations to prospective clients, securing lucrative contracts.
• Assisted in designing an employee training program focused on sharpening negotiation skills across the entire organization.
• Implemented effective time management practices which resulted in more productive meetings with potential leads.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Maintained consistently high success rate of collecting on overdue accounts.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.