Stacy Hartridge
Southampton,England
Summary
My name is Stacy currently working at Paris Smith solicitors in administration .25 years experience in administration and reception duties including switchboard and greeting the public and customers. Committed and motivated with exceptional customer service skills with an excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and a very organised and motivated with a solid background in data entry billing and filing offering excellent communication and deadline skills.
25 years experience in administration and reception duties including switchboard and greeting the public and customers. Committed and motivated with exceptional customer service skills with an excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
Paris Smith solicitors
Southampton
01.2018 - 05.2024
- Kept and maintained accurate filing system for preservation of office information.
- Carried out monthly billing inline with deadlines
- Sent out cheques and arranged BACS and CHAPS payments
- Sent a monthly Bordereau excel spreadsheet for insurance
- Provided printing, photocopying scanning support to colleagues.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Managed physical and digital correspondence while keeping information private and secure.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Received, sorted and distributed incoming mail.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Took initiative to self-assign administrative tasks in line with company policy to maximize impact.
- Established improved workflows to maximize communication and efficiency.
Receptionist/Administrator
Mitie Property Services
Whitely
06.2012 - 09.2017
- Managed office supplies, vendors, organisation and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Helped distribute employee mail
- Maintained clean reception area, including lounge and associated areas
- Completed data entry in accurate manner, scanned documents and entered into databases, produced monthly reports using excel spreadsheets, filed invoices
- Greeted visitors and directed them to correct employee or office.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
Telesales operator
Palmer and Harvey
Fareham, Hampshire
07.2000 - 06.2012
- Effectively took high volume of inbound and outbound customer calls
- Arranged off day delivery slots
- Addressed customer complaints professionally
- Liaised between customers and internal departments
- Met all customer call guidelines
- Organised forms, made photocopies, filed records and invoices
- Upsold products to increase sales
- Responded to all customer enquiries thoroughly and professionally
- Carried out receptionist duties including switchboard.
- Managed over 100 calls per day
- Performed clerical and administrative duties like taking messages and transferring calls.
- Provided customers with knowledgeable and timely responses to questions and concerns.
Education
GCSE -
Hamble Secondary school
Southampton 09.1994 - 01.1999
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Customer service-orientated
- Data Entry
- Diary management
- Microsoft Outlook
- Microsoft Office
- File archive administration
- Invoicing and billing
- Database organisation
- Works well under pressure
- Social media knowledge
- Filing and data archiving
- Spreadsheet management
- Invoice processing
Affiliations
- Spending time with friend and family
- Walking my dogs
- traveling abroad
References
References available upon request.
Timeline
Administrative assistant
Paris Smith solicitors
01.2018 - 05.2024
Receptionist/Administrator
Mitie Property Services
06.2012 - 09.2017
Telesales operator
Palmer and Harvey
07.2000 - 06.2012
GCSE -
Hamble Secondary school
09.1994 - 01.1999
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