Stacy Barber
Coleshill,Warwickshire
Summary
An organised and approachable professional with proven experience in customer interaction , decision-making and problem solving. Adaptable to new environments and committed to delivering consistent service ,supporting colleagues and meeting business goals.
Overview
35
35
years of professional experience
Work history
Senior Underwriter
Love Finance Ltd ( Lovey)
Birmingham
2021.04 - Current
- High volume assessment and approval role handling 50 -100 cases with accuracy and consistency for Own Book and Brokering
- Collaborated cross-functionally with legal, finance teams to streamline deals execution process.
- Experienced in supporting teams , resolving issues and maintaining professional relationships
- Strong decision-making skills , balancing risk , guidelines and customer needs
Senior Underwriter
Kennet Equipment Leasing Limited
Coleshill, West Midlands
2004.06 - 2021.03
- Improved Own Book lending annually to £60m through consistent hard work and dedication with strong department of likeminded colleagues.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Maintained records on diary notes, debt status codes, to guarantee customer accounts were accurate and up to date at all times.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
Sales Co-ordinator
Silmid Limited
Coleshill, Warwickshire
2002.03 - 2004.06
- Enhanced customer satisfaction by managing in excess of 100 daily sales enquiries effectively .
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Liaised regularly with logistics department to ensure timely deliveries.
- Handled critical customer issues promptly, improving overall service quality.
Account Executive
Interface Solutions International
Solihull
2001.01 - 2002.05
- Maintained over 60 plus customer orders and calls per day
- Established one daily delivery to consolidate free of charge services per order that were losing company upwards of £1000 per week .
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities and upselling current
Sales & Marketing Representative
Trinity Mirror Group PLC
Birmingham, BIR
1991.07 - 2000.12
- Cold calling/face to face prospecting exhibitors
- Increased sales of company's range of titles by 300% .
- Provided excellent sales services with up-to-date knowledge of marketing opportunities
Education
A-Levels -
The Coleshill School
Birmingham, West Midlands 1986-06
Skills
- Attention to detail
- Organizational skills
- Verbal communication
- Time management
- Risk management and assessment
- Relationship building
- Data analysis
- Fraud awareness
- Problem solving
References
References available upon request.
Timeline
Senior Underwriter
Love Finance Ltd ( Lovey)
2021.04 - Current
Senior Underwriter
Kennet Equipment Leasing Limited
2004.06 - 2021.03
Sales Co-ordinator
Silmid Limited
2002.03 - 2004.06
Account Executive
Interface Solutions International
2001.01 - 2002.05
Sales & Marketing Representative
Trinity Mirror Group PLC
1991.07 - 2000.12
A-Levels -
The Coleshill School