Summary
Overview
Work history
Education
Skills
References
Personal Information
Timeline
Generic

Stacie O'Meara

Manchester

Summary

I moved to Manchester from Scotland in September 2023, looking for a new challenge, both professionally and personally. Proactive individual with experience in the Customer Service/Financial industry. Demonstrates strong organisational skills and effective communication, complemented by proficiency in Excel, PowerPoint, Word, and Outlook. However, looking to enhance my current skills and develop a further career within the Finance industry. I believe I am a strong people person, who thrives to meet new individuals and working as part of a team. I can also confidently work independently. Currently serving as an Accounts Receivable Associate at Bibliotheca. This includes financial and administrative experience in managing accounts both receivable and collections, Working to deadlines and with attention to detail to ensure complete client satisfaction. Proven track record of increasing collections and reconciling accounts, identifying discrepancies, and tracking payments. Excellent communicator with strong problem-solving and decision-making excelling in client satisfaction and efficient operations. Seeking a new challenging position to leverage existing skills while fostering further professional growth. Proactive individual with knack for financial accuracy and customer service excellence. Demonstrates proficiency in managing invoices and resolving payment discrepancies while maintaining strong organisational skills. Ready to contribute to optimising cash flow and enhancing financial operations.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work history

Accounts Receivable Associate

Bibliotheca
Manchester
03.2025 - 08.2025
  • Currently serving as an Accounts Receivable Associates at Bibliotheca. This includes financial and administrative experience in managing accounts both receivable and collections, Working to deadlines and with attention to detail to ensure complete client satisfaction.
  • Proven track record of increasing collections and reconciling accounts, identifying discrepancies, and tracking payments.
  • Excellent communicator with strong problem-solving and decision-making excelling in client satisfaction and efficient operations.
  • Raising Sales Invoices on the system with accuracy.
  • Chasing overdue invoices.
  • Liaising with internal departments to action customer invoicing queries.
  • Investigating product shipping statuses to ensure invoices are raised within deadlines.
  • Uploading invoices onto AR portals as required per specific countries.
  • Generating accurate Invoices using CRM systems.
  • Managing Email inbox traffic and responding to emails within SLA's.
  • Report on aged debtors.
  • Support AR Manager with balance sheet rec's and general admin tasks.
  • Ensure timely collection of cash for unpaid invoices.
  • Self-management of aged debt within the APAC/Belgium & Netherlands/Canada entities
  • Cash posting an allocation.
  • Assist with ad hoc duties within the team and ensuring month end procedures are adhered to.
  • Successfully brought £1.8 million of outstanding debt back into the business in my first quarter of employment.

New Business Support

Apollo Business Finance
Manchester
09.2023 - 02.2025
  • Company Overview: Currently working as a New Business Support in the Invoice finance industry.
  • Assisting with the set up of new clients for Invoice finance products.
  • I pride myself in my client/customer satisfaction and frequently liaise with clients and higher peers on a daily basis to ensure an excellent customer service experience is delivered.
  • I enjoy this role as I specifically handle clients journeys, and learn how to work with great attention to detail.
  • Since joining the team, enhanced client on-boarding efficiency by 12% through a more streamlined process.
  • Currently working as a New Business Support in the Invoice finance industry.

Banking Operations Specialist

JP Morgan Chase
Edinburgh
02.2022 - 09.2023
  • Carried out day-to-day duties on customer accounts accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues/complaints
  • Applied positive customer service approach to increase satisfaction levels.
  • Utilised CRM systems to track client interactions, feedback, and project progress, ensuring data-driven decision-making.
  • Support Team manager in absence, attending weekly meetings with Seniors to provide SLA updates, and relay any key information to our team, along with Diary Management.

Customer Service Advisor/Case Management

Royal London
Edinburgh
05.2018 - 12.2021

Customer Service Representative

AEGON UK
Edinburgh
09.2013 - 05.2018

Education

NVQ Level 2 - Team Leader/Management

Stevenson College
01.2011 - 01.2012

High School - English, Math, Drama, Business Management, Physical Education

Forrester High School

Skills

  • Excel
  • PowerPoint
  • Word
  • Document
  • Outlook
  • Strategic Planner
  • Self-Motivated
  • Quick learner
  • Effective communication
  • Organising skills
  • Creative problem solver
  • Assertiveness
  • Accounts receivable ledger management
  • Customer credit checks
  • Customer account reconciliation
  • Sales ledger maintenance

References

References available upon request

Personal Information

Date of birth: 05.02.1992

Full UK Driver's License

Timeline

Accounts Receivable Associate

Bibliotheca
03.2025 - 08.2025

New Business Support

Apollo Business Finance
09.2023 - 02.2025

Banking Operations Specialist

JP Morgan Chase
02.2022 - 09.2023

Customer Service Advisor/Case Management

Royal London
05.2018 - 12.2021

Customer Service Representative

AEGON UK
09.2013 - 05.2018

NVQ Level 2 - Team Leader/Management

Stevenson College
01.2011 - 01.2012

High School - English, Math, Drama, Business Management, Physical Education

Forrester High School
Stacie O'Meara