STACI JONES
Summary
Highly motivated and committed Administrative Assistant with proven history of superior performance at individual, team, and organizational levels. Experience of building and maintaining client relationships and building new ones. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring customer service background and team-building skills to deadline-driven environment. Looking to enter a new career and build on my current skillset and train in new areas.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
MEDICAL ADMINISTRATIVE ASSISTANT
Siamo Recruitment
Bangor
10.2022 - 06.2023
- To help oncology secretaries clear through the backlog of dictated clinic letters dating back to September 2022
- Effectively managed and successfully resolved patient enquiries, ensuring appropriate records were maintained and all relevant personnel were informed
- Efficiently prepared correspondence, audio transcription, reports and general typing using EPRO with 60 WPM typing speed
- Followed strict safety standards, patient protection requirements, and legal guidelines
- Tidied clinical notes and tracked files to ward clerks, secretaries and/or to clinical coding
- Admitting and discharging patients and arranging follow up for those who have been inpatients on the ward
- Ensuring the theatre list is ready and patients' medical notes are on the ward the day before planned theatre for consultant review.
CUSTOMER SERVICE CO-ORDINATOR
Maximus UK Services Ltd
Bangor
06.2021 - 10.2022
- Managing the petty cash, updating the expenses sheet, ensuring BACS requests are sent to finance before the daily deadline, making purchases and raising purchase order requests and having control over the purchase card as well as conducting monthly health and safety checks
- Tasked with liaising with the job centre and carrying out the warm handover when a candidate is referred to us
- Helped employment advisors by carrying out initial meetings and reviews to ensure we stay compliant, as well as being tasked with training new staff
- October to December 2021 temporarily took over the caseload of an employment advisor after they had resigned from their position until we hired new staff
- Tasked with completing Initial Meetings to ensure compliance targets were met
- Carried out in work support calls, which entailed checking in with our candidates to see how they are settling into their new job and if they have any concerns or require support as part of data cleansing for Power BI and compliance
- Creating, updating, and adjusting CVs, Cover letters and job matching with the candidates
- Arranging Job Fairs and inviting job-ready candidates to the fairs.
CUSTOMER SERVICE ASSISTANT
UNIVERSAL STUDENT LIVING
Bangor
03.2019 - 06.2021
- Duties in this position included chasing KPI's, ensuring that tenancy agreement and guarantor is signed and accepted, and deposit paid and ensuring deposits were logged and protected within the legal time frame
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
- During the Coronavirus pandemic, I was managing Llys Y Deon by my-self from end of March till end of July, this meant managing onsite cleaning staff, hiring, and training new on-site wardens, and managing them as well as ensuring compliance was still carried out
- Assisted building manager in overseeing the works carried out at Llys Y Deon by outside contractors and working closely with the site foreman
- Oversaw property maintenance by logging maintenance requests, ensuring repair list was updated and we had stock available to ensure repairs were carried out in the required time frame as per ANUK requirements
- Generating and chasing lead enquiries.
LETTINGS ADMINASTRATIVE ASSISTANT
DAFFYDD HARDY ESTATE AGENT & VARCITY LIVING - STUDENT LETTINGS
03.2016 - 11.2018
- Checking contracts and agency agreements are signed and property owners were registered and approved with the regional rental office
- Compiling contracts, inventories, conducting inspections and welcome packs for students
- Creating spreadsheets to log and monitor safety certificates, cleaning schedules for new tenancies
- Addressed office operations and required paperwork
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
- Resolved problems, improved operations and provided exceptional service.
OPERATIONS ROOM ASSISTANT
Outlook Expeditions
Bangor
07.2018 - 08.2018
- Working with expedition leaders and being their main point of contact
- Updating case notes and resolving cases where possible
- Liaising with the insurance company where needed and contacting parents
- Listening to recorded phone calls and creating a report if ever a complaint has been made
- Answered queries from team leaders and resolved issues in a timely fashion
- Resolving complaints
- Informing parents of any medical issues and liaising between parents and team leaders
- Responding to crisis situations and taking reports and resolving on ground where possible
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Arts - History
Prifysgol Bangor University
09.2019 - 07.2020
Bachelor of Arts - History
Prifysgol Bangor University
09.2015 - 07.2018
Skills
- Microsoft Office Suite
- Clinical correspondence
- Records management
- Resident communication
- Financial management
- Negotiation
- Project Management
- Team Management
- Conducting Successful Interviews
- Customer relations
Timeline
MEDICAL ADMINISTRATIVE ASSISTANT
Siamo Recruitment
10.2022 - 06.2023
CUSTOMER SERVICE CO-ORDINATOR
Maximus UK Services Ltd
06.2021 - 10.2022
Master of Arts - History
Prifysgol Bangor University
09.2019 - 07.2020
CUSTOMER SERVICE ASSISTANT
UNIVERSAL STUDENT LIVING
03.2019 - 06.2021
OPERATIONS ROOM ASSISTANT
Outlook Expeditions
07.2018 - 08.2018
LETTINGS ADMINASTRATIVE ASSISTANT
DAFFYDD HARDY ESTATE AGENT & VARCITY LIVING - STUDENT LETTINGS
03.2016 - 11.2018
Bachelor of Arts - History
Prifysgol Bangor University
09.2015 - 07.2018
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