Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Stacey Hannah Anderson

Cowdenbeath,Fife

Summary

Knowledgeable and professional Receptionist who is adept at administrative support and customer service. Experience of managing company reputation with customers. Strong planning, problem-solving and communication skills with an efficient approach. I am equipped to handle guest, staff and organisational needs. History of maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Dental Front Of House

Pain Free Group
Dunfermline, Fife
03.2023 - Current
  • Offered knowledgeable, friendly support to in-office guests.
  • Assisted visitors with completing and submitting paperwork.
  • Maintained strict patient confidentiality, ensuring records were secure.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Promoted dental services and products.
  • Maintained reception area stock of important forms and brochures.
  • Received payments and updated balances in computer.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Handled office petty cash and maintained flawless records.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Scheduled and amended appointments for patients per day.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Represented company and promoted brand with exceptional service and presentation.
  • Accurately updated patient records using exact.
  • Supported team by demonstrating respect and willingness to help.
  • Carried out day-to-day duties accurately and efficiently.

Co Owner

Self Employed
Inverkeithing, Fife
01.2010 - Current
  • Coordinated supply inventory and maintained all facility equipment in good working order.
  • Upheld all studio guidelines and legal requirements.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Planned and oversaw marketing plans to increase studio business.
  • Maintained all class records, including attendance, fees and schedules.
  • Responded to all telephone enquiries.
  • Generated delivery invoices, prepared packages and set up courier deliveries.
  • Welcomed guests and students in upbeat and friendly manner.
  • Offered outstanding hospitality throughout visits, aiding positive customer experiences and loyalty.
  • Carried out basic day-to-day administrative tasks, supporting smooth-running company operations.
  • Captured and processed client data, entering into online systems for wider company use.
  • Responded to telephone inquiries from clients, vendors and members of public.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Provided information to callers and drafted office emails.

Dental Nurse/ Receptionist

NHS Lothian
Edinburgh, Edinburgh
08.2007 - 08.2010
  • Sterilised and disinfected instruments and working surfaces within timeframe.
  • Provided chairside assistance , identifying and handling correct tools for procedure.
  • Controlled and replenished supplies, completing orders.
  • Provided pre- and post-operative care to patients being treated under sedation and anaesthesia, assisting dentist and easing anxiety.
  • Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
  • Prepared patients for dental treatment, addressing patient concerns and communicating treatment plan clearly.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Entered patient data into dental records system using R4 and observed all confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods and brushing techniques.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Oversaw office inventory by restocking supplies and making purchase orders.
  • Filed invoices, customer records and other paperwork in an orderly fashion for ease of retrieval.

Education

Dance Teaching Associate - Dance Teaching

UKA
Fife

Higher - English, Art & Design, RMPS

Beath High School
Fife

Intermediate 2 - Maths, Geography, Photography, Hospitality, Administration.

Beath High School
Fife

SVQ Oral Health Care - Dental Nursing

Edinburgh Dental Insitute
Edinburgh
2009

Skills

  • Professional appearance
  • Detail oriented
  • Organisation and efficiency
  • Tech-savvy
  • Resolving conflict
  • Flexible
  • Open and clear communicator
  • Friendly customer service
  • Scheduling
  • Document control
  • Exercise initiative
  • Appointment management
  • Greeting customers
  • Filing paperwork
  • Call handling
  • Multitasking and prioritisation

Certification

  • GDC Licence.
  • Covid 19 Prevention Certificate.
  • First Aid Qualified.
  • Fully PVG Disclosed.

Affiliations

  • Dance

Accomplishments

    Performed in prestigious theatres all over the world, dancing and choreographing.

Timeline

Dental Front Of House

Pain Free Group
03.2023 - Current

Co Owner

Self Employed
01.2010 - Current

Dental Nurse/ Receptionist

NHS Lothian
08.2007 - 08.2010

Dance Teaching Associate - Dance Teaching

UKA

Higher - English, Art & Design, RMPS

Beath High School

Intermediate 2 - Maths, Geography, Photography, Hospitality, Administration.

Beath High School

SVQ Oral Health Care - Dental Nursing

Edinburgh Dental Insitute

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Stacey Hannah Anderson