stacey yates
broad oak,brede,East Sussex
Summary
Reliable [Job Title] with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat customers. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Ambitious [Job Title] with [Number] years of experience providing high-quality [Type] treatments. Provides continued levels of customer satisfaction through exceptional communication, faultless services and personalised treatments. Confident building positive rapport with diverse range of clients.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Retail Shop Assistant
Northiam DIY & garden
Northiam
09.2023 - Current
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Trained new employees to deliver first-class customer care.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Processed store deliveries, distributing products to storage areas and shop floors.
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Operated and maintained cash registers with sufficient cash floats.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Followed merchandising and brand standards to produce exciting visual and design displays.
Senior Beauty Therapist
Treat hair & beauty salon
Battle, East Sussex
09.2019 - 04.2022
- Delivered holistic personalised treatment plans for best-possible patient care.
- Trained junior staff on diagnosis and treatment techniques for different issues.
- Attended training to deliver range of professional treatments offered by salon.
- Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Input bookings into computer system at reception.
Beauty Therapist
Poppinghole farm spa
Robertsbridge, East Sussex
10.2016 - 10.2019
- Attended training to deliver range of professional treatments offered by salon.
- Performed pedicures and manicures, meeting daily appointment targets.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Answered clients' queries and requests by phone and email.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Tracked emerging beauty trends to expand services and product offerings.
- Handled or escalated client complaints in line with brand guidelines.
- Input bookings into computer system at reception.
Beauty Therapist
Flackley ash hotel & spa
Peasmarsh, East Sussex
05.2009 - 10.2016
- Attended training to deliver range of professional treatments offered by salon.
- Performed pedicures and manicures, meeting daily appointment targets.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Answered clients' queries and requests by phone and email.
Front of House Team Member
The rainbow trout public house
broad oak , east sussex
04.2004 - 08.2011
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Collaborated across team to achieve productivity and efficiency.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
Beauty Therapist
The rye retreat
Rye, East Sussex
07.2008 - 05.2009
Education
NVQ Level 3 - beauty therapy
Hastings college
Hastings, East Sussex 09.2007 - 07.2008
NVQ Level 2 - beauty therapy
hastings college
Hastings, East Sussex 09.2006 - 07.2007
GCSEs -
Hailsham Community College
Hailsham 09.2001 - 07.2005
Timeline
Retail Shop Assistant
Northiam DIY & garden
09.2023 - Current
Senior Beauty Therapist
Treat hair & beauty salon
09.2019 - 04.2022
Beauty Therapist
Poppinghole farm spa
10.2016 - 10.2019
Beauty Therapist
Flackley ash hotel & spa
05.2009 - 10.2016
Beauty Therapist
The rye retreat
07.2008 - 05.2009
NVQ Level 3 - beauty therapy
Hastings college
09.2007 - 07.2008
NVQ Level 2 - beauty therapy
hastings college
09.2006 - 07.2007
Front of House Team Member
The rainbow trout public house
04.2004 - 08.2011
GCSEs -
Hailsham Community College
09.2001 - 07.2005