Summary
Overview
Work history
Education
Skills
Timeline
Generic

Stacey Williams

Connahs Quay,FLN

Summary

Dedicated professional with expertise in customer service and client relations, demonstrating exceptional telephone etiquette and email correspondence skills. Known for maintaining professional boundaries while managing appointments efficiently, ensuring punctuality and attention to detail. Composed under pressure, with a strong ability to exercise good judgement and maintain calm in challenging situations. Career aspirations include further enhancing interpersonal relations and contributing to organisational success through high efficiency and well-presented demeanour.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions. Ready to contribute to success of Receptionist role.

Overview

8
8
years of professional experience
18
18
years of post-secondary education

Work history

Junior hair stylist

passion 4 hair ltd
Connahs Quay, Flintshire
07.2021 - Current
  • Performed administrative duties like appointment booking to ensure smooth salon operations.
  • Upheld strict hygiene standards throughout all hairstyling procedures.
  • Participated in creative brainstorming sessions, contributing to new style offerings at the salon.
  • Provided hair consultations to clients, ensuring their expectations were met.
  • Achieved a clean and tidy salon environment through diligent cleaning tasks.
  • Fostered client loyalty by providing exceptional customer service skills.
  • Assisted senior stylists for proficient completion of colouring tasks.
  • Utilised excellent communication skills, building rapport with diverse clientele base.
  • Managed client queries effectively, resulting in improved customer experience.

Waitress assistant

the coffee mill
Chester, Cheshire
09.2018 - 07.2019
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Managed cash register efficiently, ensuring accurate billing process for customers.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Collaborated with team to provide efficient service during peak hours.

Checkout operator

asda
Queensferry, Flintshire
09.2017 - 04.2018
  • Handled payments for a smooth transaction process.
  • Followed company policies strictly while dealing with age-restricted items sale.
  • Improved customer satisfaction by providing prompt, courteous service at the checkout.
  • Assisted customers to find products, enhancing their shopping experience.
  • Dealt professionally with difficult customers ensuring minimal disruption in store operations.
  • Worked collaboratively with team members to meet shift targets smoothly.
  • Operated till accurately, reducing errors in cash handling.
  • Responded to customer queries effectively, promoting positive brand image.

Education

GCSEs - maths

Hawarden high school
Hawarden, Flintshire
09.1996 - 05.2001

GCSEs - English language and literature

Hawarden high school
Hawarden, Flintshire
09.1996 - 05.2001

GCSEs - double science

Hawarden high school
Hawarden, Flintshire
09.1996 - 05.2001

NVQ Level 2 - hairdressing

coleg Cambria
Connahs Quay, Flintshire
09.2019 - 04.2023

Skills

  • Maintaining professional boundaries
  • Email correspondence
  • Telephone operation
  • Patience and composure
  • Good judgement
  • Customer Service
  • Calm under pressure
  • Attention to Detail
  • High efficiency
  • Well-presented
  • Interpersonal relations
  • Punctual
  • Appointment management
  • Customer and client relations
  • Telephone etiquette

Timeline

Junior hair stylist

passion 4 hair ltd
07.2021 - Current

NVQ Level 2 - hairdressing

coleg Cambria
09.2019 - 04.2023

Waitress assistant

the coffee mill
09.2018 - 07.2019

Checkout operator

asda
09.2017 - 04.2018

GCSEs - maths

Hawarden high school
09.1996 - 05.2001

GCSEs - English language and literature

Hawarden high school
09.1996 - 05.2001

GCSEs - double science

Hawarden high school
09.1996 - 05.2001
Stacey Williams