Stacey Williams
Glasgow
Summary
Knowledgeable Bar and Restuarant Manager trained in bar and kitchen operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
12
12
years of professional experience
Work History
Nightclub Manager
Scotsman Manuka Nightclub
Glasgow
07.2024 - 03.2025
- Organized promotional events to attract new customers and boost sales revenue.
- Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
- Supervised and coordinated the activities of all staff members in a nightclub setting.
- Scheduled employees for shifts, trained new hires, and conducted performance reviews.
- Created marketing plans and campaigns to promote the nightclub's services online or offline.
- Organized promotional events such as live music shows, DJs, and contests to attract customers.
- Established relationships with local businesses to increase visibility of the nightclub.
- Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
- Developed effective strategies to improve customer satisfaction levels.
- Managed payroll processes including approving timesheets, calculating wages, processing payments .
- Led weekly meetings with staff members discussing operational updates, training opportunities, feedback from customers .
- Managed club's business and financial records and secured necessary permits.
Restaurant Bar Manager
Scotsman October cafe
Glasgow , Glasgow
08.2022 - 07.2024
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Monitored staff performance to ensure quality control was maintained at all times.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Created monthly schedules for bar staff based on anticipated business volume.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Developed and implemented bartender training programs, policies and procedures.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Created signature beverages to increase revenue and patron loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Planned and coordinated special events to boost customer numbers and profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Nightclub Manager
Scotsman Manuka nightclub
Glasgow , Glasgow
09.2021 - 06.2022
- Maintained accurate financial records and managed budgets related to the club's operations.
- Managed payroll processes including approving timesheets, calculating wages, processing payments .
- Organized promotional events such as live music shows, DJs, and contests to attract customers.
- Actively monitored social media accounts promoting upcoming events at the club .
- Collaborated with sound engineers, DJs, and musicians, ensuring equipment is properly set up prior to events.
- Developed effective strategies to improve customer satisfaction levels.
- Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
- Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
- Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
- Created marketing plans and campaigns to promote the nightclub's services online or offline.
- Organized promotional events to attract new customers and boost sales revenue.
- Interviewed applicants to extend employment offers to maintain high-performing work environment.
- Monitored and controlled expenses according to budgetary guidelines.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Helped recruit, hire and train department employees.
Nightclub Manager
Cps entertainment Distrikt Nightclub
Glasgow , Glasgow
06.2013 - 08.2021
- Led weekly meetings with staff members discussing operational updates, training opportunities, feedback from customers .
- Coordinated with other departments within the organization to ensure smooth operations during peak hours at the club.
- Maintained accurate financial records and managed budgets related to the club's operations.
- Managed payroll processes including approving timesheets, calculating wages, processing payments .
- Organized promotional events such as live music shows, DJs, and contests to attract customers.
- Established relationships with local businesses to increase visibility of the nightclub.
- Actively monitored social media accounts promoting upcoming events at the club .
- Developed effective strategies to improve customer satisfaction levels.
- Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
- Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
- Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
- Created marketing plans and campaigns to promote the nightclub's services online or offline.
- Organized promotional events to attract new customers and boost sales revenue.
- Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
- Responded promptly to customer inquiries via phone or email regarding upcoming events at the club or general questions about its services .
- Scheduled employees for shifts, trained new hires, and conducted performance reviews.
- Negotiated contracts with vendors and suppliers to obtain competitive prices on necessary items.
- Managed club's business and financial records and secured necessary permits.
- Kept track of drink inventory and ordered new stock to maintain supplies.
- Took note of local competition and successful marketing strategies to increase profit.
- Coordinated menus, wine lists and allergy options for large events.
- Helped recruit, hire and train department employees.
Skills
- Drink preparation
- Inventory management
- Cash handling
- Marketing strategies
- Staff training
- Customer service
- Event coordination
- Regulatory compliance
- Sales analysis
- Menu development
- Team leadership
- Health and safety
- Employee scheduling
- Cost control
- Beverage making
- Restaurant management
- Bar management
- FOH operations oversight
- Financial reporting
- Product ordering knowledge
- Decision-making
- Proficient in mixology
- Marketing and sales experience
- Marketing plan development
- Guest interaction
- Performance monitoring
- Service oriented
Timeline
Nightclub Manager
Scotsman Manuka Nightclub
07.2024 - 03.2025
Restaurant Bar Manager
Scotsman October cafe
08.2022 - 07.2024
Nightclub Manager
Scotsman Manuka nightclub
09.2021 - 06.2022
Nightclub Manager
Cps entertainment Distrikt Nightclub
06.2013 - 08.2021