Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Stacey Tharme

Crawley,West Sussex

Summary

Friendly Receptionist team leader with several years background in office and hotel settings. Knowledgeable about front of house roles along with security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Reliable and enthusiastic and also adept at prioritising tasks, maintaining organisation and optimising workflow. Accustomed to balancing high-volume inquiries with administrative needs. Positive and upbeat attitude while greeting and interacting with customer and answering calls.

Team leader and management skills in both hotel and cleaning duties. Proficient in operating equipment, handling chemicals and restocking supplies. Maintains high level of professionalism while providing consistent and quality service. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

20
20
years of professional experience
2005
2005
years of post-secondary education

Work History

Receptionist

Premier Inn Hotel
Crawley, West Sussex
01.2024 - Current
  • Managed phone calls, resulting in effective communication flow within the company.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Upheld confidentiality with sensitive information handling procedures.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Provided hotel information for improved guest experience.
  • Maintained security measures, protecting guest personal information and privacy.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Kept reservations systems up-to-date for clear availability management.

Housekeeping

Premier inn
03.2022 - 01.2024
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms. Making of guests beds and arranging any laundry.
  • Washed and folded towels and linens to properly stock.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Explained details regarding property, including restaurants, pool area, spa and fitness centre to acclimate patrons to resort environment.
  • Entered customer data and updated information whenever patrons changed rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Cleaner / Stand in receptionist

Engie
01.2011 - 03.2022
  • Kept building entryway glass clean and polished for professional presentation.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, Hard floor buffing machines, wet and dry Vacs and dishwashers.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Specialised in working with industrial cleaning products within strict safety procedures.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Handled equipment, chemicals and materials properly and with caution.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Emptied wastebaskets to transport rubbish and waste to disposal area.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Sanitised toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected, sorted, distributed and sent mail and packages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept records in Microsoft office to maintain any and all data by entering and updating information.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Operated multi-line telephone system to independently handle large amounts of calls each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings, including arranging meeting rooms.
  • Provided transport to and from the office for clients traveling from the airport or hotels.
  • Have access to the fire and security alarm system to test and check.

Cleaner

Crusader
08.2008 - 01.2011
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Protected and maintained carpets with regular steam cleaning and shampooing.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Worked alongside other cleaners to complete sizable jobs in larger areas of the building.

Sales assistant

Bon march
08.2005 - 12.2005
  • Helped customers find merchandise and assisted with sizing and accessories.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Greeted customers entering store, offering assistance with all requirements.
  • Checked incoming orders and organized new stock.
  • Managed materials inside shop and at job locations.
  • Optimized shop communication by acting as liaison between departments.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Educated customers on promotions to enhance sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Education

5 GCSE’s - Maths, English

Skills

  • Office Administration
  • Correspondence Distribution
  • Customer and client relations
  • Professional attitude
  • Security awareness
  • Travel planning
  • Sorting and labelling
  • Time management
  • Multi-line telephone systems
  • Strategic planning
  • Mail handling
  • Telephone skills
  • Vacuuming and dusting
  • Work orders
  • Supervision
  • Regulatory compliance
  • MS Office
  • Safe chemical handling
  • Deep cleaning abilities
  • Housekeeping skills
  • Large and heavy cleaning machines
  • Deep-Cleaning expertise
  • Disinfectant application
  • Floor cleaning expertise
  • PPE utilisation
  • Floor buffing expertise
  • Leadership proficiency
  • Customer relationship management systems
  • Housekeeping liaison
  • Hotel safety regulations
  • Front desk operation
  • Reservation handling

Accomplishments

  • My biggest accomplishment is becoming a mother to two children (one boy and one girl) and bringing them up whilst being a working mum with the full support of my long term partner.
  • Supervising teams in different roles.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Custom

  • I am a family person and love spending time with my partner and two children as well as my niece and nephew.
  • I enjoy going for walks especially with my dog.
  • Trying to visit a new city abroad once a year is a new passion.

Timeline

Receptionist

Premier Inn Hotel
01.2024 - Current

Housekeeping

Premier inn
03.2022 - 01.2024

Cleaner / Stand in receptionist

Engie
01.2011 - 03.2022

Cleaner

Crusader
08.2008 - 01.2011

Sales assistant

Bon march
08.2005 - 12.2005

5 GCSE’s - Maths, English

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Stacey Tharme