Summary
Overview
Work history
Skills
References
Timeline
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Stacey Suttie

Kirkcaldy,Fife

Summary

Hardworking member of management which brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Achieves company goals through exceptional planning and prioritisation.

Overview

8
8
years of professional experience

Work history

Trading manager

Sainsburys Argos
Dunfermline, Fife
12.2023 - Current
  • Drove insights for strategic planning and development.
  • Delegated tasks according to individual strengths to speed up project delivery.
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Anticipated and planned for department seasonal needs.
  • Performed cashier duties, including balancing and end-of-week banking.
  • Completed rota's to ensure no overspend on labour costs
  • Compiled stockroom paperwork to file each week
  • reviewing daily paperwork is completed each day

Customer advisor

Sainsburys Argos
Kirkcaldy, Fife
11.2016 - 12.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Exceeded targets by upselling and cross-selling products.
  • Tracked orders and diplomatically handled complaints to resolve issues.
  • Processed high-value payments with meticulous accuracy.
  • Assisted customers in product selection, resulting in increased sales.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Built positive customer rapport through friendly, professional communication.
  • Implemented feedback from customers to improve services offered.

Skills

  • Product knowledge
  • Returns handling
  • Stock replenishment
  • Self-motivation
  • Decision making
  • Schedule development
  • Effective delegation
  • Effective communication
  • Customer service excellence
  • First-aid certified

References

References available upon request.

Timeline

Trading manager

Sainsburys Argos
12.2023 - Current

Customer advisor

Sainsburys Argos
11.2016 - 12.2023
Stacey Suttie