Stacey Suttie
Kirkcaldy,Fife
Summary
Hardworking member of management which brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Achieves company goals through exceptional planning and prioritisation.
Overview
8
8
years of professional experience
Work history
Trading manager
Sainsburys Argos
Dunfermline, Fife
12.2023 - Current
- Drove insights for strategic planning and development.
- Delegated tasks according to individual strengths to speed up project delivery.
- Administered expenditure, preventing budget overages with successful control strategies.
- Anticipated and planned for department seasonal needs.
- Performed cashier duties, including balancing and end-of-week banking.
- Completed rota's to ensure no overspend on labour costs
- Compiled stockroom paperwork to file each week
- reviewing daily paperwork is completed each day
Customer advisor
Sainsburys Argos
Kirkcaldy, Fife
11.2016 - 12.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Exceeded targets by upselling and cross-selling products.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Processed high-value payments with meticulous accuracy.
- Assisted customers in product selection, resulting in increased sales.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Developed rapport with customers for improved loyalty and repeat business.
- Performed cashier duties, including balancing and end-of-day banking.
- Built positive customer rapport through friendly, professional communication.
- Implemented feedback from customers to improve services offered.
Skills
- Product knowledge
- Returns handling
- Stock replenishment
- Self-motivation
- Decision making
- Schedule development
- Effective delegation
- Effective communication
- Customer service excellence
- First-aid certified
References
References available upon request.
Timeline
Trading manager
Sainsburys Argos
12.2023 - Current
Customer advisor
Sainsburys Argos
11.2016 - 12.2023
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