Stacey Sampson
BODMIN,Cornwall
Summary
Dedicated professional with expertise in customer service techniques and care assistance, complemented by strong IT skills and effective communication abilities. Proven track record of team collaboration and problem-solving, consistently demonstrating calmness under pressure. Committed to leveraging time management and manual handling training to enhance operational efficiency and deliver exceptional service.
Overview
17
17
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work history
Care Assistant
Pendrea-Bodmin
Bodmin, Cornwall
2024.06 - 2026.03
- Assisted residents with personal care activities and cleaning tasks.
- Communicated with healthcare professionals to ensure coordinated care.
- Aided in adherence to dietary plans tailored to each resident's health condition.
- Monitored patients' vital signs to identify potential health complications.
- Maintained cleanliness and orderliness to promote a safe environment.
- Provided reassurance to residents and families during crisis situations.
- Supported mobility exercises to enhance physical strength among elderly residents.
- Executed daily responsibilities accurately and efficiently.
Receptionist
Whitbread Premier Inns-Newquay
Newquay, Cornwall
2024.03 - 2024.05
- Managed inbound phone calls and handled inquiries efficiently.
- Handled payment transactions and ensured accuracy.
- Processed bookings and coordinated scheduling seamlessly.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Care Assistant for the Elderly
St Margaret's / Trewiesten Lodge-Cornwall
Cornwall, Cornwall
2016.04 - 2024.02
- Personal care, assisting meals, activities, team worker, working closely with senior carers and nurses.
- Previous manual handling trainer.
- Respected privacy and dignity of each resident during provision of care services.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Delivered excellent customer service by addressing concerns of patients' families.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
Community care assistant
Ansom Homecare
, Cornwall
2013.08 - 2016.03
- I do a whole range of duties such as, office work, oncall, personal care, welfare check, food preparation, respite sits and also end of life care.
- Currently achieved my NVQ2 in health and social care.. Then I would like to work towards my nvq3 .
- Provided holistic care to elderly patients, enhancing their overall quality of life.
- Handled emergency situations effectively safeguarding lives within the community.
- Performed household duties such as cleaning, laundry and shopping to maintain a comfortable living environment for clients.
- Collaborated with other healthcare professionals to provide comprehensive care services to clients.
Packer
St Kew Products
, Cornwall
2010.01 - 2013.01
- I carried out a range of duties which included making up hampers, bowing the hampers, packing, wrapping pallets and training new members of staff.
- Utilised latest packing methods to minimise breakage during transit.
- Participated in training new staff on proper packaging techniques to maintain quality standards.
- Adhered strictly to company's health and safety regulations whilst performing packing duties.
- Worked seamlessly within a team to meet critical deadlines for package dispatches.
- Streamlined warehouse operations through meticulous sorting of merchandise before packing.
Range of duties
Cornwall staff agency
, Cornwall
2011.06 - 2011.09
- Various short term roles including caravan cleaning, badge making and working in a laundry room.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Trainee chef preparing meals and helping
Lanhydrock Hotel
, Cornwall
2010.09 - 2010.11
- With general kitchen duties such as washing up and cleaning.
- Adapted to fast-paced kitchen environment whilst maintaining quality standards.
- Developed understanding of diverse cuisines to create exciting menu options.
- Improved meal presentation by focusing on plating techniques and artistic food arrangement.
- Handled food inventory tasks, decreasing spoilage rates significantly.
Catering assistant
Barnett Fair
, Cornwall
2009.05 - 2009.08
- General kitchen duties including cleaning and washing equipment.
- Collaborated with other team members for smooth catering operations during events such as being a waitress at our events we had.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Provided excellent customer service, ensuring guest satisfaction.
Education
Health and Social Care NVQ3
Health and social care level 2
2014.01 - 2015.01
Diploma - Travel and Tourism
Cornwall College
St Austell, UK 2009.01 - 2010.01
GCSE'S - Photography, Geography, 2 Science, English and Catering
Bodmin College
2004.01 - 2009.01
Skills
- Customer service techniques
- Care assistance
- Manual handling training
- IT skills
- Effective communication
- Team collaboration
- Time management
- Problem-solving
- Calm under pressure
- Communication skills
Certification
manual handling trainer
References
References available upon request.
Interests
Between the employment gaps of Premier inn and Pendrea House i was seaking employment and gathering information and training in everyway possible i wanted to try a change in my career which i rather enjoyed but sadly was not enough hours.
Timeline
Care Assistant
Pendrea-Bodmin
2024.06 - 2026.03
Receptionist
Whitbread Premier Inns-Newquay
2024.03 - 2024.05
Care Assistant for the Elderly
St Margaret's / Trewiesten Lodge-Cornwall
2016.04 - 2024.02
Health and social care level 2
2014.01 - 2015.01
Community care assistant
Ansom Homecare
2013.08 - 2016.03
Range of duties
Cornwall staff agency
2011.06 - 2011.09
Trainee chef preparing meals and helping
Lanhydrock Hotel
2010.09 - 2010.11
Packer
St Kew Products
2010.01 - 2013.01
Catering assistant
Barnett Fair
2009.05 - 2009.08
Diploma - Travel and Tourism
Cornwall College
2009.01 - 2010.01
GCSE'S - Photography, Geography, 2 Science, English and Catering
Bodmin College
2004.01 - 2009.01